Customer Service Representative
Resume:
Carolyn Thompson
Housing Specialist
Frankfort, KY 40601
*****************@*****.***
I have had great skills working with the public.
Authorized to work in the US for any employer
Work Experience
Housing Specialist
Nan McKay & Associates-Frankfort, KY
May 2023 to July 2024
I work remotely to house people In MA. I'm over 1145 clients. I helped elderly keep there housing.
CSR - Customer Service Representative
Family Dollar-Frankfort, KY
June 2022 to October 2022
Check out customers
Stocking
Cleaning
They had to cut hours
Customer Service Representative/Call Center
KY Department of Revenue-Frankfort, KY
February 2022 to August 2022
Answered calls for taxpayer assistance temp job.
Customer Service Representative
Newcomb Oil Co., LLC. DBA FiveStar Food Mart-Frankfort, KY June 2021 to January 2022
Check out customers
Cleaning the store
Stocking
Food service/ server
Data Entry Specialist
DEPARTMENT OF REVENUE-Frankfort, KY
January 2021 to May 2021
I ENTER IN TAX RETURNS
Call Center Representative
Department of Revenue-Frankfort, KY
February 2019 to June 2019
Answered customer calls using sessions, giving ID quizzes, Entered Data using MFE, sessions.
Housekeeping Manager
Serene Healthcare Services
August 2018 to 2019
I made schedules, put in payroll, printed checks, meetings, stocking, inventory, ordering supplies. Customer service call center
Ky Transportation cabinet
March 2018 to July 2018
Answered customer calls using mainframe, view, the company website along with knowledge articles to assist the customers and resolve tickets. Housekeeping
Captail Plaza hotel
September 2014 to October 2017
Cleaning of guest rooms, lobby. And laundry. Also assisted in the bar and banquets when big events was happening.
ISS facilities services
Janitoral-Frankfort, KY
April 2010 to September 2014
Cleaning of state buildings
Stocking, and trash removal
Manager
Dollar general store
August 2008 to June 2009
Night manager i ran reports, counted the deposits, helped with stock. Floater/ 3 year old room assistant
Children's universe-Frankfort, KY
May 2004 to September 2006
Helped in baby room, helped cook, helped give breaks Education
High school or equivalent in Basic
Franklin county high school - Frankfort, KY
August 2000 to May 2004
High school or equivalent
Skills
• Cleaning
• Payroll
• Laundry
• Communication skills
• Organizational skills
• Guest services
• Data entry
• Store management
• Tax experience
• Commercial cleaning
• Customer service
• Stocking
• Assistant manager experience
• Housekeeping management
• Retail management
• Serving Experience
• Management
• Supervising Experience
• Hotel experience
• Customer service
• Store management
• Guest services
• Sales
• Computer skills
• English
• Typing
• Administrative experience
Certifications and Licenses
Food Handler Certification
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