Customer Service Delivery

CURRICULUM VITAE

Tamera Latchman

Queens Village NY, 11429

February 18,2005

Contact information: 1-516-***-****

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Employment History

Procurement Clerk, Dr. Balwant Singh`s Hospital (Jan,2022to July 2022)

• Negotiated favorable contract terms for supply agreements, resulting in cost savings for the company.

• Managed supplier relationships to ensure timely deliveries and maintain quality standards.

• Coordinated efforts between multiple departments to ensure seamless integration of new suppliers and products, minimizing disruptions to daily operations.

• Optimized inventory levels by implementing accurate forecasting techniques and minimizing stockouts.

• Developed and maintained a comprehensive database of preferred vendors, enhancing supplier selection efficiency.

• Reduced order processing time with efficient tracking methods, improving overall performance in the department.

• Built relationships with vendors to negotiate ideal terms for purchase Customer Service Representative, Diamond Insurance (Jan,2023 to July 2024)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Skills

Below is a list of various skills I have gained with my working experience:

• Time Management

• Customer Service

• Procurement Skills

• Microsoft Skills

• Organizational Skills

• English proficiency in Writing and Comprehension

• Mathematics proficiency

Education

• High School Diploma with Transcripts from Guyana ; Saint Stanislaus College

(September 2016-September 2021)

Certifications

• Certificate in Customer Service Training Course from Action Invest Caribbean Inc. Languages

English – Fully Professional

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