Customer Service Support Specialist

GINA NELSON

Sandy, OR *****

*************@*****.*** / 971-***-****

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SUMMARY

I possess extensive expertise in the investigations sector. Supported by a track record of achievement. With inherent leadership qualities, I uphold a positive and assured demeanor, excelling in the establishment of enduring client connections. Proficient in process optimization, quality standard maintenance, and result attainment, I demonstrate exceptional communication skills and fervor. Thriving in dynamic settings, I derive pleasure from collaborating with diverse cohorts, consistently endeavoring to furnish superlative service. SKILLS

Team leadership

Organizational strengths

Courteous demeanor

Active listening

Shipping and receiving understanding

Problem-solving abilities

Retail sales customer service

Technologically savvy

System implementation

Customer interaction

Attention to detail

Team building

EXPERIENCE

Mobile Services Coordinator / Dick Hannah Ford - OR 05/2024 - Current Ensured that all safety regulations were strictly followed during automotive servicing activities. Resolved customer complaints promptly in a professional manner while adhering to company policies. Maintained accurate records of customer transactions in the dealership database. AML Support Specialist / Umpqua Bank - Tigard, OR 05/2019 - 02/2024 Trained new employees on daily tasks and procedures. Integrated process improvements to increase overall workflow. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Wire Team Associate / First Tech Federal Credit Union - Beaverton, OR 08/2016 - 03/2019 Listened to customers comments, responded appropriately and forwarded issues to appropriate department.

Resolved escalated customer issues quickly to drive client retention. Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.

Completed diverse tasks on daily basis to serve customer needs, including processing and issuing cashiers checks, managing ordering cash and exchanges, and logging cash shipments. EDUCATION AND TRAINING

Business Administration & Human Resources Expected in 06/2025 GN

SNHU Collage

High School Diploma 2006

Heritage High School - Hillsboro, OR

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