Primary Care Front Desk
Resume:
Amy Larson
Tucson, AZ *****
*********@*****.***
I am looking forward to utilizing my experience and attention to detail in a rewarding new career. I believe all of my past experience brings a valuable asset to the team. Work Experience
Patient Financial Services Representative
Banner Healthcare-Tucson, AZ
March 2022 to August 2024
Front desk representative at Primary Care
Greeted patients entering clinic.
Check in patients for appointments.
Collected any payments due.
Trained new hire PFS representatives.
Answered phones.
Administrative chart work.
Moved received faxes to appropriate files.
Named and forwarded Hiims faxes
Rev Cycle Champ. (Attended biweekly teams meetings and investigated office denials and lowered total number of denials.)
Scheduled patients follow-up visits and Wellness visits. Worked with patients and providers to solve any concerns with patient care and. billing. Ran insurance estimates thru Experian for. current eligibility and any payment due. Opened clinic Monday thru Friday hours 6:40 am -3:10 pm. Maintained cash bag for each shift. And submitted reports. Upheld high quality, safe, calm and sterile. healing environment. Patient Scheduling Representative
Northwest Healthcare Associates-Tucson, AZ
June 2018 to March 2022
Scheduled patients office visits with
Northwest Allied Physicians Providers.
Scheduled for Primary Care, Cardiology,
Orthopedics, GYN and OG/ GYN, and Nuerology.
Trained new hire representatives.
Worked independently in call center.
Answered multi line phone. Used desk phone and also online calling. Took over 100 calls daily.
PBX Operator/ Desert Cardiology
Northwest Healthcare-Tucson, AZ
June 2017 to June 2018
PBX Operator for Desert Cardiology, a part of Northwest Hospitals. Answered all incoming phone calls.
Transferred calls to appropriate. destination.
Called Codes for the building
Paged On Call Providers/ Hospital Coverage Providers. Received all incoming Faxes.
Forwarded faxes to proper destination and scanned to medical charts. Received all incoming Referrals.
Created charts for referred patients.
Received incoming Authorizations for Insurrance.
Called and scheduled patients from referrals, hospital follow-up lists from Providers, and any incoming office visit scheduling.
Backed up Triage Phone.
Dietary Aide 2 Lead
Northwest Healthcare-Tucson, AZ
March 2015 to June 2017
Lead Dietary Aide in Northwest Hospital.
Maintained patient diets according to Dietician assigned diet. Took patient meal choices for breakfast, lunch and dinner. With any additional. requests or needs. Worked 1 on 1 with patients to maintain healthy dietary habits. Built patient meal trays.
Delivered meals to patients in hospital rooms.
Education
Trade school in Kennel Technology
ABC Tech - Tucson, AZ
June 1992 to October 1992
Skills
• Kennel Experience
• Dietary Aide Experience
• Multi-line Phone Systems
• Medical Scheduling
• Insurance Verification
• Medical Terminology
• Meal Preparation
• Medical Office Experience
• Medical Receptionist
• Hospital Experience
• Restaurant experience
• Management experience
• EMR Systems
• Cerner (7 years)
• Athenahealth
• Experian
• NextGen
• FinThrive
• Revenue Cycle
Certifications and Licenses
BLS Certification
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