Data Entry Customer Service
Resume:
Momtaz Begum
Detroit, MI *****
**********@*******.***
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Authorized to work in the US for any employer
Work Experience
Clerk
Molina Healthcare Inc
March 2022 to April 2024
To maintain good communication, understanding the needs of customers and teams. Enter data as provided.
Office Support Clerk
Blue Cross Blue Shield - Southfield, MI
December 2021 to March 2022
Receipt and processing of all departments incoming mail, email, and faxes. Filling and retrieveal of departments correspondence Preparing Various mailings
Sort and prep all membership documents for back- end scanning/ imaging Data entry
Maintaining departmental inventory/ stock
Other duties as assigned.
CSR
Comerica Bank - Detroit, MI
September 2017 to October 2020
48209
• Add value to customers' needs
• Perform daily routine customer request
• Help resolve basic customer complaints
• Positive customer relationship
Refer customers to platform for further assistance. Cashier
Church's Chicken - Detroit, MI
October 2014 to September 2017
48221
• Count the cash to make sure each drawer has minimum amount
• Greet the customers as they arrive and take their orders
• If they have any questions answers their question before taking the order
• Let the customers know they can be benefited if they choose the promotion special
• Fulfilled the company experience by maintaining an exceptional customer service
• Maintain a fast speed of service, especially during rush times
• Count down my till at the end of each shift and deposit money in the safe
• Kept work area clean
• Stock items when required
• Put expiry date on items
Cashier
Rite Aid Pharmacy - Detroit, MI
January 2014 to September 2014
48234
• Process refunds and exchanges
• Assist with pricing and display product
• Restocked returned items
• Wrap Merchandise
• Help customers with question and reward cards
• Deal with customers inquires
Education
Bachelor of Applied Science in Computer Information System Davenport University - Warren, MI
September 2018 to Present
Associate of Applied Science in Computer Information System Wayne County Community College District - Detroit, MI August 2015 to Present
Bachelor of Applied Science in Computer Information system University of Detroit Mercy - Detroit, MI
January 2019 to August 2019
High school Diploma
Frontier International Academy - Detroit, MI
June 2015
Skills
• Basic Math skills
• Basic computer skills.
• Ability to resolve customers disputes in a good manner.
• Reliability
• Honesty
• Cash management
• Organization and planning
• Teamwork
• Comprehensive understanding of Microsoft office (Word, Excel, PowerPoint, Outlook)
• Recognized for long hours, and commitment to customers
• Sound ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions
• Excel in programs as organizational planning, superior communications skills in dealing with clienteles & co-workers, both verbal and written.
• Database
• Graphing
• Formula
• Computer Literacy
• English
• Organizational Skills
• Pricing
• Sales
• Typing
• POS
• Data Entry
• Time Management
• Multilingual
• Research
• Merchandising
• Management
• Upselling
• Tutoring
• Administrative Experience
• Cleaning Experience
• Presentation Skills
• Translation
• Time management
Languages
• Bengali - Fluent
Certifications and Licenses
Certified Sign Language Interpreter
Contact this candidate