Customer Service Nursing Assistant

Amy Zepeda

Certified Nursing Assistant

Naples, FL 34112

***.******@***.***

+1-239-***-****

Collaborative patient oriented medical professional, seeking to utilize track record of success in the healthcare field, a commitment to excellence, highest standards in patient quality of care, and strong communication skills (written & verbal) to be an asset in increasing productivity and enhancing patients quality of life.

Work Experience

Customer Service Representative

PUBLIX SUPER MARKETS various locations - Naples, FL 2014 to Present

• Provides premier customer service, including greeting customers and answering their questions

• Weighs and scans products

• Accepts payment and provide change when appropriate

• Handles cash and other forms of tender accurately

• Maintains a neat and clean register area

• Assists in other duties as assigned

Home Health Aide

Almost Family Home Healthcare - Naples, FL

2010 to 2014

• Provided on-the-clock, on-call, in-home assistance for elderly and hospice patients weekly

• Assisted patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services

• Acted as liaison between patient, patient’s family, and medical care organizations

• Organized, filled out, and completed necessary paperwork and documentation required by Medicare, Medicaid, 3rd-party insurance providers, and NHA

Clinical Technician

NCH Healthcare System - Naples, FL

2006 to 2010

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs

• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

• Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

Education

Certificate in Certified Nursing Assistant

Homestead Technical health sciences - Homestead, FL Skills

• Customer support (10+ years)

• Cash Handling

• Caregiving

• Home Care

• Senior Care

• Meal Preparation

• Vital Signs

• Nursing

• Medication Administration

• POS

• English

• Customer service

• Bilingual

• Spanish

• Data entry

• Phone etiquette

• EMR systems (10+ years)

• Medical documentation (10+ years)

Languages

• English and Spanish - Expert

Certifications and Licenses

CNA

CPR Certification

BLS Certification

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