Customer Service Representative
Resume:
Yacine Ndiaye
Boston, MA
*************@*****.***
Highly organized Office Assistant with over 5 years of experience providing general administrative and management skills in office settings. Adept at building and maintaining professional working relationships with co-workers and clients through outstanding interpersonal skills. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Proficient in various software applications, filing systems, and office equipment. Ability to safely and professionally handle confidential tasks.
Work Experience
Office Support Staff
Tempus Unlimited-Stoughton, MA
May 2024 to Present
• Input new information into the database systems.
• Maintains operational records and logs of activities and work completed
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Adhere organizational process to maintain data accuracy, integrity, and confidentiality.
• Verifies consumers and account data by reviewing, correcting, deleting, and retrieving data.
• handling additional duties from time to time.
File Clerk ( Contract)
Randstad - Beacon Communities LLC-Boston, MA
August 2023 to September 2023
Organized and maintained physical and electronic files.
Assisted with document management such as scanning and digitizing paper documents, creating- backups, and tracking down any missing documents.
Retrieved, sorted, found, and distributed files and documents as needed.
Maintained confidentiality while organizing, scanning, and creating project packets.
Collaborated with team members and assisted with additional organization projects.
Provided admin support with general administrative tasks as assigned Case Manager
Work, INC-Boston, MA
September 2018 to October 2022
Provided case management services to individuals with disabilities to utilize their skills in reaching their individuals Service Plan goals.
Provided excellent record keeping when assisting individuals on benefit entitlements, check writing,etc. Prepared for DDS ISP meetings by printing paperwork and meeting with the supervisor to discuss individuals’s goals.
Assisted individuals with maintaining health by managing medical, dental and other specialized appointments.
Assisted the team with documenting monthly and quarterly reports and then finalized the reports to the State
Agency.
Independent Living Specialist
DEAF, INC-Allston, MA
March 2016 to May 2018
Delivered independent living assistance to Deaf and Hard of Hearing clients. Administered skills training, outreach, awareness training and technical assistance to consumers and the general public.
Developed written service plans for clients regarding advocacy and skills training goals. File and Data Entry Clerk
IMPECCABLY CLEAN CLEANING SERVICE-Boston, MA
May 2013 to May 2015
Liaised with clients to confirm upcoming appointments.
Prepared and organized files for new clients and employees.
Performed data entry, filed documents and mailed invoices.
Maintained a positive and professional attitude in the completion of all duties. File and Data Entry Clerk (Intern)
DEPARTMENT OF EARLY EDUCATION AND CARE-Quincy, MA
June 2012 to August 2012
Sorted and distributed mail to the appropriate recipients. Maintained an effective filing system, which included all EEC schools and childcare centers. Filed current and new contracts, addenda and other legal documents in chronological order. Administrative Assistant II (Intern)
STATE BOARD OF RETIREMENT-Boston, MA
January 2009 to May 2010
Organized all retirement applicant paperwork and filed documents. Performed various clerical duties, including copying/scanning documents and data entry. Managed the front desk in the absence of the receptionist, greeted visitors and provided assistance as needed.
Education
Paralegal
Bunker Hill Community College
May 2025 to May 2025
Skills
• File Management
• Data-Entry Proficiency
• Organizational Skills
• Skilled Collaborator
• Document Management
• Microsoft Office
• Scanning Documents
• Problem Solving
• Multitasking
• Time Management
• Effective Communication
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