Customer Service Associate

BRYANNA FORBES

Customer Service

RepresentaƟve

****************@*****.*** 678-***-****

WORK EXPERIENCE

Customer Service Associate

Walmart

Oct 2020 - Present Covington, GA

• Collaborated with the owner to help understand which items customers looked for to help increase sales by 11% in 2020

• Engaged 40+ new weekly customers, assessed their needs, and answered quesƟons to ensure a delighƞul shopping experience

• Maintained a posiƟve aƫtude and extensive knowledge of product offerings to direct customers to the

merchandise they were seeking

• Exceeded customer purchase rate targets by 7% and average order size targets by 4% by addressing customer needs

• Managed a 2% return rate, 23% below targeted

esƟmates, through a detailed understanding of product inventory and customer interests

CAREER

OBJECTIVE

Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies to empower customers within a people-driven organizaƟon I to achieve their goals. EDUCATION

High School Diploma

General Studies

Newton High School

Covington,GA

GPA: 3.6

Relevant courses

CommunicaƟon Process

Rhetorical Process

Mass CommunicaƟon Process

Interpersonal CommunicaƟon

OrganizaƟonal CommunicaƟon

SKILLS

Verbal & wriƩen communicaƟon

Detail-oriented

Problem-solving

Compassionate & empatheƟc

People-focused

Goal-driven

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