Customer Service Representative

Ashley Sheppard

*** ******** **** ********, ** **213 Phone: 808-***-**** E-mail: ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated Mass Communication professional interested in obtaining a Communication Job. I am offering my critical and creative thinking skills to contribute innovative ideas to any company.

Seeking position in…

Communication

Experience as a customer service support, order entry,

Client relations and production.”

AREAS OF EXPERTISE

Staff development

Outstanding Oral and Written Skills

Self-motivated

Extremely organize

Conflict Resolution

Ability to communicate and work collaboratively with other.

Microsoft Office Suites

Team Leadership

PROFESSIONAL EXPERIENCE

J & B Medical

Customer Service Representative 01/2024-08/2024

Respond to customer inquiries via phone, email, and chat.

Resolve customer complaints and issues ina a timely and professional manner.

Process orders, returns, and exchanges.

Provide product information and recommendations to customers.

Maintain accurate customer records and order information in CRM system.

Collaborate with other departments to ensure customer satisfaction.

Identify and escalate complex issues to senior customer service representatives or managers.

Participate in training and development programs to improve customer service skills.

Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Amazon

Fulfillment Center Learning Ambassador 04/2023-01/2024

Receive and sort inventory.

Get customer orders ready for delivery.

Use technology like scanners, computers, and handheld printers.

Reading work order information to determine which item to sort into the designated storage area.

Ensuring the correct item is picked up by comparing work orders against item and batch numbers.

Physically moving or transporting items ready for delivery to the designated loading area.

Reporting any item damage to the warehouse supervisor.

Labeling items with the correct information, such as date, shipping, price, and quantity, according to set instructions.

Moving items to delivery pallets and assisting loaders with the stacking of items.

Receiving incoming shipments and verifying information supplied to ensure stock goes to the correct inventory area.

Ensuring that all stored items are packed and stacked according to OSHA standards and company safety policies.

Pure Talk USA

Tech Support Specialist 09/2022-01/2023

Identifies, investigates, and resolves consumer problems with mobile software and hardware.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Collaborates with programmers to explain errors and/or recommend modifications in programs.

Arranges service by software or hardware vendors to repair or replace defective products.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Collaborates with programmers to explain errors and/or recommend modifications in programs.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, and mobile services overall.

Maintains knowledge of technology innovations and trends.

The UPS Store

Sales Associate/ Public Notary

Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

Deliver exceptional customer service through customer engagement and quality product delivery.

Be knowledgeable of products and services offered and properly promote them to customers.

Identify customer needs and offer additional services which could benefit them. - Receive, sort and place mail in mailboxes accurately.

Record all sales transactions completely and accurately in Point of Sale system.

Pack contents for shipping using established procedures and products.- Receive and prepare documents for printing.

Operate all other software packages.

Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

Process and document damaged shipments, late and lost package claims.

Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

Chime Solutions

Customer Service Representative 03/2022-- 07/2022

Responsible for answering and handling inbound/outbound calls.

Reviewed employee accounts and answer questions based upon established policies and procedures.

Maintained current knowledge of assigned project’s programs and services through on-going classroom and computer-based training.

Possess the ability to troubleshoot complex issues with little guidance.

Possess a high degree of track, diplomacy, and professionalism when dealing with all types of customers.

Possess the ability to work under pressure in a high-volume call center environment.

Possess exceptional conversational and problem-solving skills.

Escalated complicated claim to the next level for resolutions.

Paige Courier Service

Human Resources Management 08/2021– 01/2022

Organized large amounts of legal documents, invoices, and receipts dating back to 2018.

Compiled legal documentation into files and maintain an organized filing system.

Updated and examined company policies to ensure they complies with federal laws as well as organization changes.

Maintained and accountable for the accuracy of employee records.

Personally assisted CEO of company to efficiently organized official documents and create a password secure vault for personal employee information.

Responded to clients and provide information to clients about services provided at PCS.

Conducted benefit analysis’ regularly to encourage the continuous development of the company and routinely investigate similar companies to see if their benefits are compatible.

J Lane Law Group

Administrative Clerk 08/2019 – 03/2020

Organized large amounts of legal documents, invoices, and letters.

Compiled legal documentation into files and maintain an organized filing system.

Performed accurate legal research and analysis.

Interpreted laws, rulings, and regulations in legal documents.

Answered telephones and greet clients

Responded to clients and provide information to clients.

Aspire Behavioral Health & DD Service

Health Service Technician 10/2018 – 05/2019

Performed assigned direct care activities, basic nursing procedures and training for consumers.

Implemented assigned parts of the individualized treatment plans.

Assisted consumers in learning daily living skills, participate in recreational and social activities.

Accompanied consumers to appointments and activities.

Observed and documented consumer behavior.

Performed assigned direct care activities, basic nursing procedures and training for consumers.

Jimmy Jazz

Cashier 02/2018 – 08/2019

Provided product and brand knowledge to all customers.

Assisted with proper and timely execution of floor sets and updates, markdowns, marketing and signage.

Accurately and efficiently, complete all sales transactions and maintain proper cash at POS registers.

Conducted inventory.

Provided product and brand knowledge to all customers.

Followed all company policies and procedures.

Assisted in the training of new employee on cash register.

EDUCATION

BA in Mass Communication

Public Relations and Strategic Communication

Albany State University

504 College Drive

Albany GA 31705

ACCOMPLISHMENTS

Participated in study abroad China twice for 30 days each time. Once in summer 2017, then again in summer 2019.

oMultiple articles published in Xiamen Daily newspaper as well as Ningbo Focus magazine company.

oInterviewed International Student.

oInterned at local newspaper company called Xiamen Daily and helped edit articles before publishing.

oTook professional photos to include in multiple Ningbo Focus magazine articles.

Was a member of the National Honor Society at Albany State University

Contact this candidate