Call Center Customer Service, Healthcare
Resume:
AN Ashley Near
Ithaca, MI ***** 989-***-**** **************@*****.***
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PROFESSIONAL
SUMMARY
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
SKILLS • Effective Working Relationships
• Customer Inquiries
• Presenting Solutions
• Call center experience
• Computer Proficiency
• Microsoft Excel
RELEVANT WORK
HISTORY
CALL CENTER REPRESENTATIVE (BCBSM) 06/2023 to CURRENT Morley Companies Saginaw, MI
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
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Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.
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Monitored changes in health insurance laws and regulations to verify continuous compliance.
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OPTICIAN 06/2022 to 06/2023
U.S. Vision Inc. Alma, MI
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
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Filed claims with vision and medical insurance companies to garner payment for optical services.
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Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
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Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
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DENTAL ASSISTANT 05/2021 to 11/2021
Kenneth Egger, DDS
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
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Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
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Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
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Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
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DEPARTMENT MANAGER 10/2016 to 01/2020
Wal-Mart Alma, MI
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
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Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
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Communicated with managers of other departments to maintain transparency.
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Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
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EDUCATION High School Diploma
Mount Pleasant Community Education
No Degree Dental Assistant 04/2021
Mid Michigan College, Mount Pleasant, MI
LifeSMILES Dentistry- instructor Lori Robb) 100 hour short-term training for Dental assisting
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