Customer Service Call Center

BECKEY GURULE'

**** ******* ** **** *, Arvada, CO 80005

Cell: 720-***-**** – *******@*****.***

Professional SUMMARY

Ambitious and driven to provide exceptional administrative support and customer service.

Strengths include legal research, time management and trial preparation. offering a strong

attention to detail while reviewing documents, site checking and title searching.

Understands the logistical complexities of trial preparation. My experience is dealing

with disruptive clients as well as handling stressful situations. I am honest hardworking,

reliable and a great decision maker working with all walks of life

Skills

Skilled in call center operations

Customer interface expertise

Call center metrics decoding aptitude

Exceptional workflow management

Adheres to customer service procedures

Team Player

integrity

Strong problem solving aptitude

Work History

08/2019 to Current Full Time Supervisor

Full time Supervisor. My duties as a full time Supervisor is responsible for planning, delegating and reviewing the day to day activities of the preload operations. Meeting deadlines. Working with the hourly and management staff collaborates with support functions to address process, safety, staffing, training and disciplinary issues. The part time Preload Supervisor reports to me the full time Preload Supervisor. communicating with the work Personnel, Ensure Health/Safety Compliance, Generates Operations Performance Reports, Plan Preload Operations, Supervise and Develop others, Supervises Preload Operations and Supports Collaborative Work Environment. I am also on the Ready Team, reporting to different States when a facility is in need of Supervision. Cornerstone Teacher and Instructor. Working with Hr hiring process, completing all legal documents. Maintaining retention with the new hires.

2/2008 to 05/2019 Contact Center Specialist

Colorado Department of Health Care Policy & Financing –Denver, CO

Supporting all Medicaid Members in Colorado. Using my abilities to process a high

number of incoming calls. At the same time deliver high quality of customer satisfaction

and meet my established goals. Assisting clients and customers from all walks of life in

navigating a complex health care environment by telephone, in person, Internet, e-mail or though

written correspondence. Helping foster care children, older adults, families, and clients with

disabilities navigate social and economic pressures by connecting them to services and experts who

support their overall well-being. Fact-Finding Customer problems, concerns, issues and assist the

caller with proper resolution. Interpreting and applying program policies, procedures, and

established standard guidelines to assist the client, customer and provider. Advising, counseling,

giving. Helping client with their billing issues after confirming the bill and investigating it.

Assisting clients with getting their medications and durable medical equipment and prior

authorizations. Home and Community Based Services Waiver Eligibility, Benefits and

coordination and several other Government agencies to help assist our client and Providers.

01/1997 to 09/2007 Owner Operations Manager

Beckey Gurule' – Westminster, CO

I have owned and managed Sohpia's Mexican Restaurant for 9 years, my

responsibilities were hiring new employees, making work schedules, buying from several

vender's, marketing and payroll. Setting up catering job's and private parties. Networking with other business.

01/1996 to 11/2001

Legal Administrative Specialist

OppenheimerFunds –Englewood, CO

Legal Account Representative. My Responsibilities Legal negotiability, Indemnify

Oppenheimerfunds from future legal action. Write Legal letters for various neotiable

requirements. Interpret Estates, Trusts, Divorce Decree's, trade money, Buy sell and

exchange, take incoming and make outgoing calls. Investigated facts and laws to

determine causes of action and to prepare cases. Researched state statutes, decisions,

legal articles, codes and documents. Reviewed Deed of Trust, Title Commitment and prior

bankruptcies documents.

Contact this candidate