Data Entry Service Representative

KOUSALYA MAY

***********@*****.*** 662-***-**** Arlington, TX 76006

Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.

Analytical and proactive with top-notch leadership and decision-making abilities. Successful at keeping teams on-track with organizational goals and strategic initiatives. Accomplished in resource and schedule management with great critical thinking and multitasking abilities.

CRM

Product verification

Material handling

10-key proficiency

Excel spreadsheets

Data entry documentation

Data entry

Performance monitoring

Leadership/communication skills

Microsoft

PC proficient

Training and development

Team Lead CTDI - Communications Test Design - Flower Mound, TX 05/2018 - Current Trained new employees on operating procedures and company policies. Established production standards and productivity goals for section, prioritizing tasks to reach deadlines. Manage operations section to maintain timely, effective production. Trained, managed and motivated employees to promote professional skill development. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Customer Service Representative TD Ameritrade Inc. - Southlake, TX 01/2018 - 04/2018 Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Answered 65+ inbound calls per day and directed to individuals or departments. Set up and activated customer accounts.

Customer Service Representative Pharmacy Data Entry - Arlington, TX 01/2017 - 01/2018 Completed accurate and efficient data entry and database updates to support business operations. Customer Service Representative Humana - Dallas, TX 10/2014 - 01/2017 De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and Summary

Skills

Experience

developing solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Ashworth College Norcross, GA 01/2015

Associate of Science: Medical Office Assistance

Kosciusko Senior High School Kosciusko, MS 05/2005 High School Diploma

Education and Training

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