Retail, freight loading and unloading, customer service.
Resume:
TERESA
WALTERS
****.***********@*****.***
Casa Grande, AZ 85122
Bold Profile
Highly motivated small business owner with 8+ years of experience in successfully launching and expanding a business. Solid background of 30 years in the customer support and satisfaction industry. Energetic and reputable presence, with a strong work ethic, professional demeanor, and exceptional initiative. Recognized for delivering exceptional customer service and making sound decisions. Possesses outstanding customer service and decision-making skills that contribute to organizational success.
PROFESSIONAL SUMMARY
Everything Envied Housekeeping - Owner/Operator
Maricopa, AZ • 06/2015 - Current
Amazon.com - Warehouse Picker
Phoenix, AZ • 10/2022 - 07/2023
Empire Title Agency - Escrow Assistant /Front Desk Receptionist
Maricopa, AZ • 05/2022 - 07/2022
WORK HISTORY
Devised business and marketing plans and prepared monthly financial reports
•
Set pricing structures according to market analytics and emerging trends
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Led startup and creation of operational procedures and workflow planning
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Enhanced operational performance by developing effective business strategies, systems and procedures.
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Picker/loader - I worked on a pick line to unload trucks and also was a order picker and truck loader for delivery drivers
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I learned how to stick to designated work speeds that helped the entire team to meet delivery appointments
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• I have experience in working alone and also in a team setting I learned how to complete my tasks daily both when freight was light, and also during extreme busy freight days
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• I am able to lift 50 lbs
I am also able to endure many other physical requirements asked if many warehouse employees.
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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
•
Received incoming calls and coordinated with staff to fulfill customer requests
•
• Signed for packages, recorded deliveries and distributed to personnel
• Explained policies and procedures to visitors
• Preserved office security by following safety procedures and SKILLS
• Quality Assurance
• Decision Making
• Multi-line Phone Systems
• Help Desk
• Customer relations
• Goal Setting
• Escrow
• Accounting
• Live Chat
• Office Management
• Journal Entries
• Cash register
• Front desk
• Freight
Ben Eielson Jr/Sr High School
AK • 05/1991
High School Diploma
EDUCATION
Driver's License
CERTIFICATIONS
First Arizona Title Agency - Administrative Assistant / Escrow Assistant
Maricopa, AZ • 03/2022 - 05/2022
UPS - Package Handler
Tempe, AZ • 10/2017 - 12/2017
Bashas' Supermarkets - Grocery Clerk
Maricopa, AZ • 05/2014 - 07/2015
controlling access via reception desk
Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees
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• Maintained office equipment, scheduling service to repair issues Drafted professional business documents, spreadsheets and correspondence
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Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
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Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
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Managed customer complaints and rectified issues to complete satisfaction
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• Processed payments and updated accounts to reflect balance changes
• Pulled and organized requested documentation
Welcomed large volume of guests and improved overall customer service
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Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
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• Worked with office manager to attain operational goals.
• Scheduled appointments, meetings and events for management staff Answered phone calls and emails to provide information, resulting in effective business correspondence
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• Obtained scanned records and uploaded to database Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
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Processed financial documents, contracts, expense reports and invoices
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Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
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Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
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Drafted professional business documents for various managers and executives.
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I was a seasonal employee during the holiday season as a pre loader and package handler for UPS
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• Assisted in loading delivery trucks with prepared package
• Resolved conveyor system issues by clearing jams and blockages Exceeded specific team goal by partnering with staff to share and implement best practices
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Reported to supervisor, providing updates on anticipated task completion times to maintain timeline accountability.
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Followed company guidelines for cleaning and sanitizing work surfaces and equipment
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Walmart Auto Center - Team Member/Cashier/Customer Service
Mesa, AZ • 05/2012 - 07/2015
Concentra/Nike.com - Customer Service Representative/Call Center
Tempe, AZ • 07/2014 - 06/2015
Earnhardt Auto Centers/Body Shop - Front Desk Receptionist Gilbert, AZ • 11/2010 - 03/2012
Managed cash register operations using POS system and processed sales and returns
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Operated cash registers, scanners and computers to itemize and total customer purchases
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Maintained and organized store displays to enhance product visibility and expedite product location activities
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Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
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Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks
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Answered questions and inquiries per shift regarding products, prices and availability.
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• Worked hard to learn required tasks quickly to maximize performance Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
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Built and maintained working relationships with peers and upper management
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• Looked for ways to go above and beyond job requirements Developed positive customer relationships through friendly greeting and excellent service
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• Stayed informed of company and store updates from leadership
• Monitored and supported proper electronic shelf label signage
• Addressed customer needs, responding to specific requests Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process
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Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
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Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
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Managed customer expectations by clarifying needs, identifying options and recommending products and services
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Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
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Documented customer correspondence in CRM to track requests, problems and solutions
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Maintained strong call control and quickly worked through scripts to address problems
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Helped clients navigate online systems within established frameworks to obtain services
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Answered, screened and processed high volume of calls daily with call management system and web-based communications
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Updated customer accounts, addresses and contact information within call management databases.
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• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Received incoming calls and coordinated with staff to fulfill customer requests
•
• Signed for packages, recorded deliveries and distributed to personnel
• Maintained office equipment, scheduling service to repair issues Preserved office security by following safety procedures and controlling access via reception desk
•
Greeted visitors to provide information and direct to appropriate personnel
•
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
•
• Explained policies and procedures to visitors
• Scheduled and confirmed appointments
Managed customer complaints and rectified issues to complete satisfaction
•
• Processed payments and updated accounts to reflect balance changes
• Reported suspicious individuals to supervisor
Maintained important files, running reports and delivering updates and communicated them back to both upper management and customers
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• Worked with office manager to attain operational goals. Title: Housekeeping professional
PERSONAL INFORMATION
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