Customer Service Representative

vasquezjasmine**@Jasmine gmail.com Albuquerque, Ogden NM +1-505-***-****

WORK HISTORY

Customer Service Representative at Concentrix

**/**** - **/**** (4 years)

Created a new customer database by entering customer information into a database

Handled customer inquiries, answered questions, and resolved problems in a timely manner

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card

information, and product sales

Health Aide Customer Service Representative at Molina Healthcare Inc 01/2015 - 01/2019 (4 years)

Prepared documents and reports to ensure that all necessary information was included in the patient s records

Presented care information to the patient and their family to ensure they understood the plan of care and any

changes

Created a team culture of exceeding customer expectations, exceeding all company performance goals and

standard

Handled customer inquiries, answered questions, and resolved problems in a timely manner

Performed sales analytics and provided recommendations that increased sales by 100,000

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card

information, and product sales

Warranty Specialist at Stream Global Services

05/2010 - 01/2015 (5 years)

Trained for 25 hours of training per week on subjects such as troubleshooting, documentation, and product

maintenance

Supported the technical needs of 100 clients with an average of 150 calls per day

Provided performance metrics and trend reports to management, aiding in overall operations

Created a new customer database by entering customer information into a database

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card

information, and product sales

Handled customer inquiries, answered questions, and resolved problems in a timely manner

Developed a better understanding of the company s product offerings, creating greater enjoyment of the store s

merchandise

Trained 20 to 25 new employees in customer service script recitation, conflict resolution, and data entry practices

Created a team culture of exceeding customer expectations, exceeding all company performance goals and

standards

EDUCATION

Graduated 1970

Early Childhood Education

Central Of New Mexico Community College

Graduated 2006

SKILLS

customer satisfaction, 10 years

customer service, 10 years

customer relationship management, 10 years

sales, 10 years

interpersonal skills, 10 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Social media

Linkedin, https://201*****-******.doc

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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