Customer Service Representative

JEREMY A. COLLINS

+1-615-***-**** • **********@*****.***

Summary

Experienced Customer Service Representative with over 2 years in delivering friendly, courteous, and prompt service across various industries. Proven track record in problem-solving, organization, and project management, assisting over 1,000 companies. Bilingual in English and Spanish, committed to maintaining high standards of quality and efficiency. Ready to leverage skills to contribute to the success of a dynamic team.

Work Experience

Tele-Direct Communications – Remote

Customer Service Representative Mar 2018 - Mar 2024

Paula Okay to contact Supervisor: No Salary: $15.00/hr. Customer Service Representative Duties:

Delivers friendly, courteous, and prompt customer service.

Exhibits excellent attention to detail and accuracy and works effectively with different companies in retail, restaurants, hospitals, the public sector, and many more.

Exhibits proficiency in verbal and written instruction in English and Spanish.

Employs problem-solving, organization, and project management skills to achieve critical deadlines while maintaining high-quality standards.

Assisted customers in resolving issues for over 1,000 companies, utilizing Microsoft Office tools to document and track interactions, resulting in improved customer satisfaction

Jb Hunt warehouse Smyrna, TN

Package Handler Aug 2021 - Apr 2022

Assembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were met

Assembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were met.

Organized inventory and maintained cleanliness in the warehouse, supporting efficient operations and reducing retrieval times

Performed weekly stocktaking and general housekeeping duties in the picking and packing area.

Lifted packages up to 75 lbs., demonstrating physical strength and contributing to efficient workflow

Followed instructions and conveyed information clearly, ensuring smooth warehouse operations J Tech Nashville, TN

Web Developer/Analyst Jun 2019 - Sep 2021

contact: Yes Salary: $23.00/hr.

Web Developer/Analyst Duties:

Possessed previous data mining and analysis experience.

Demonstrated familiarity with major web analytics tools and strong verbal and visual communication skills to present and explain insights.

Exhibited excellent attention to detail and accuracy and worked effectively with different people in engineering, marketing, and creative fields.

Quickly learned and became an expert user of Omni CMS, enabling more efficient content management for the team

Assisted customers with migration and project plan work, successfully implementing new Omni templates for new and existing university areas, improving user experience

Reconfigured websites to run within the CMS and architected code structure and plan layouts, resulting in more streamlined website management

Contributed code improvements to enhance processes and developed custom modules and plugins, leading to increased functionality and efficiency

Served as a resource for the university web community and acted as an administrative backup for web infrastructure and hosting platforms, ensuring continuous support and system reliability UPS Nashville, TN

Package Handler Aug 2018 - May 2020

Handled incoming and outgoing mail, ensuring prompt and accurate delivery to designated departments and personnel

Ensured prompt and accurate delivery of incoming and outgoing mail to designated departments and personnel.

Demonstrated exceptional physical strength, lifting packages to 80 lbs. with ease.

Exhibited willingness to perform repetitive tasks with meticulous attention to detail.

Showcased strong interpersonal skills to effectively communicate with team members and superiors.

Utilized comprehensive knowledge of tools and equipment to ensure efficient package handling and delivery

Followed instructions and conveyed information clearly, improving team communication and workflow efficiency

Loaded and unloaded trucks in a warehouse environment, ensuring timely and accurate package delivery Amazon Nashville, TN

Picker and Packer Aug 2020 - Jan 2021

Performed picker and packer duties, ensuring accurate and timely order fulfillment

Demonstrated physical fitness and stamina by standing for extended periods, contributing to efficient workflow

Maintained a strong work ethic with reliable and punctual attendance, enhancing team productivity

Accurately packaged and prepared online and retail orders according to order slips.

Applied attention to detail in labeling products and preparing shipments for overseas delivery.

Performed weekly stocktaking and general housekeeping duties in the picking and packing area.

Maintained stock levels in the warehouse and managed paperwork, including filing order slips, to ensure accurate inventory records

Dispatched orders accurately and promptly to logistics partners, contributing to timely deliveries and customer satisfaction

Replenished stocks and transferred products between stores as directed, ensuring product availability and smooth operations

Exhibited proficiency in verbal and written instruction in English and Mandarin, facilitating clear communication and efficient task completion

Superior Communications La Vergne

Production Associate 2019 - 2021

Assembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were met.

Employed problem-solving, organization, and project management skills to achieve critical deadlines while maintaining high-quality standards.

Operated machinery and verified product conformance to quality standards, reducing error rates

Collaborated with co-workers and supervisors to resolve problems and maintain safety, productivity, and quality standards.

Planned and coordinated company-wide goals, scanned, and packed outgoing items, and adhered to safety and quality standards. Kroger Brentwood, TN

Meat Clerk Aug 2017 - Sep 2018

Okay to contact: Yes Salary: $15.00/hr. Meat Clerk Duties:

Measured, graded, and fed raw materials into production machinery.

Operated production line equipment and assembled goods.

Reported equipment faults to maintenance staff and monitored production quality.

Stored goods and raw materials and utilized lifting equipment and forklift trucks.

Packed goods for shipment, ensuring timely delivery, and maintained work areas and machinery to uphold safety standards Publix Brentwood, TN

Customer Service Associate Feb 2013 - May 2016

Provided customer service by assisting customers with inquiries and resolving issues, ensuring a positive shopping experience

Delivered friendly, courteous, and prompt customer service, enhancing customer satisfaction and loyalty

Demonstrated proficiency in reading, writing, and basic math, ensuring accurate and efficient service

Maintained knowledge of store policies regarding payments, returns, and exchanges.

Prevented store losses and provided cashier duties, product assistance, and cleaning as a team member.

Ensured positive customer experiences by actively listening to complaints and resolving issues promptly, leading to increased customer satisfaction

Compiled monetary reports and managed cash stock and inventory balances.

Assisted customers in finding out-of-stock items and processed and issued money orders. Skills

Customer Service, Microsoft Office - Word, Microsoft Office - Excel, Microsoft Office - PowerPoint, Self-Management, Team player, Leadership, Ownership, Packer, Customer Support, Data Analysis, USB, Cloud Security, Cisco, Code Design, Coding with peripherals, Customer Experience, Work Ethic, Workday HRIS, Ethernet, Icon Design, HTTP, Adobe Flash, Adobe Photoshop, Adobe Premiere Pro, Adobe Illustrator, Adobe Creative Suite, Microsoft Office, Office 365, Website Traffic Growth, Traffic Analysis, Medical office experience, DocuSign, Visual Basic, Business Math, Math, Mathematical Calculations, Technical Support, Service Desk, Web Services, ServiceNow, Podcast Production Education

John Overton Nashville

Diploma 2010 - 2013

IT

Nashville State Community College Nashville

Associates 2014 - 2017

IT

Contact this candidate