Support Worker Personal Care
Resume:
Tiffany Turner
Breaux Bridge *****
********@*******.***
Professional summary
Dedicated Residental Staff with 2 years of experience. Supports health outcomes with tailored treatment and care planning. Applies person-centred care approach to promote dignity and independence. Compassionate Support Worker skilled in monitoring and addressing needs for geriatric populations. Evaluates wellness and provides care and companionship. Promotes dignity, respect and independence with caring ADL management. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Work history
October 2022 - Current
Department of Health - Pineville La
Residential Support Worker
Completed bed, welfare and security checks on residents.
Created positive relationships with residents, achieving 100% satisfaction score in care surveys.
Managed medications and oversaw compliance with personal treatment plans.
Optimised resident comfort by maintaining a homely, stable and caring environment.
Delivered effective daily care to 8 residents with complex care needs.
December 2021 - April 2022
Louisiana Special Education Center - Alexandria La
Direct Care Provider
Assisted in daily personal care routines for improved patient wellbeing.
Maintained wheelchairs, walking frames, and hearing aids.
Completed laundry, ironing and dry cleaning.
Shared hobbies and interests to build rapport with clients.
Closely monitored patient conditions, minimising need for additional medical attention.
Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
Picked up client shopping and prescriptions.
Delivered toileting support for clients with mobility issues.
Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
December 2021 - May 2022
St Mary's Residential Training School - Boyce La
Direct Care Provider
Accompanied clients to medical or dental appointments, grocery and errands.
Delivered toileting support for clients with mobility issues.
Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
Maintained wheelchairs, walking frames, and hearing aids.
Improved social health by promoting participation in hobbies and social interests.
Shared hobbies and interests to build rapport with clients.
Cooked meals to meet diverse dietary requirements.
Completed laundry, ironing and dry cleaning.
Hoovered and tidied rooms with keen eye for detail.
June 2020 - May 2022
Bayou Chateau Nursing Center - Simmesport La
Teachers Aide
Prepared additional learning resources and aids to promote inclusivity in learning.
Worked with students in care programmes with help from relevant professionals on specific needs.
Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
January 2016 - April 2022
Paragon Casino Resort - Marksville La
Customer Service Representative
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Maintained compliant documentation on Word Excel for reliable company records.
Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.
Skills
Personal care assistance
Autism expertise
De-escalation strategies
Behaviour management
Documentation skills
Washing and dressing support
Emotional resilience
Social activity support
Personal care support
Care planning
CPR and First Aid
Training and coaching
Patient relations
Meals assistance
Rehabilitation
Emotional support and companionship
Meal and snack preparation
Education
August 1996 - May 2000
Avoyelles High Moreauville
GED
Accomplishments
Supervised team responsible for executing well on projects, leading to 100% increased revenue.
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