Customer Service Representative
Resume:
Work History
Customer Service And
Administrative
Assistant
Giselle
Lopez
Contact
Address
West Valley City, UT 84119
Phone
(385)227- 4551
***************@*****.***
Skills
Report Generation
Credit Card Payment
Processing
Issue and Complaint
Resolution
Upselling Products and
Services
Customer Service
Data Entry
Upbeat and Positive
Personality
Calm and Professional under
Pressure
De-escalation Techniques
Translation and
Interpretation Services
Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Assistant Teacher
Esperanza Elementary, West Valley City, UT
Oversaw students in classroom and common areas
to monitor, enforce rules, and support lead teacher. Kept students on-task with proactive behavior
modification and positive reinforcement strategies. Completed daily reports, meal count sheets, and
attendance logs.
Supported student physical, mental, and social
development using classroom games and activities.
Provided one-on-one and group-based learning
support focused on student progress.
Assisted in lessons, curriculum and homework
planning.
Monitored and reported student progress and
development, offering mentoring as needed.
2022-11 -
2023-03
Customer Service Representative Agent
Creative Woodworks, West Valley City, UT
Reached out to customers after completed sales to
suggest additional service or product purchases.
Offered advice and assistance to customers, paying 2022-05 -
2022-11
Language] Fluency
Professional development
Languages
English
Spanish
Portuguese
attention to special needs or wants.
Answered incoming phone calls to articulate
product value to prospective customers and support current policyholders.
Reviewed and adjusted customer coverage levels
to address, identify, and resolve customer conflicts. Liaised with insurance carriers to resolve billing errors and discrepancies.
Assessed customer needs and recommended
suitable insurance policies.
Set up customer payment plans to cover annual
policies and renewals.
Fielded customer complaints, escalating complex
issues to management for resolution.
CUSTOMER SERVICE REPRESENTATIVE
ASA Insurance, North Salt Lake, UT
Educated customers on special pricing opportunities and company offerings
Assisted customers with making payments or
establishing payment plans to bring accounts
current
Provided outstanding service to new and
long-standing customers by attendiSet up and
activated customer accounts
Ng closely to concerns and developing solutions
Informed customers about billing procedures,
processed payments and provided payment option
setup assistance
Consulted with customers to resolve service and
billing issues
Answered incoming calls and emails, providing
frontline customer support or assistance with product and service transactions
Made outbound calls to obtain account
information.
2022-03 -
2022-07
Hostess
RESTAURANT HOSTESS, Buffalo Wild Wings, Salt Lake City, UT
Greeted guests and sat customers at tables or in
waiting areas
2021-01 -
2021-04
Education
reading
Helped restaurant staff set up small and large events to coordinate smooth execution
Communicated with servers about new tables,
changes in food availability and customer
comments
Responded appropriately to customer complaints,
bringing major issues to attention of manager on
duty
Tracked seated guests and available seating using
computer-based and mobile reservation software
Utilized POS system to total meal costs and add
taxes for final bill calculation
Answered phone inquiries to schedule and confirm
reservations, record takeout orders and respond to service questions.
High School Diploma
Granger High School - West Valley City, UT
2021-05
Associate of Arts: History
Salt Lake Community College - Salt Lake City, UT
I love reading everything that seems interesting to me
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