Customer Service Experience

**** ******* ******, *********, ****** STATES, ***12 •

******.**.**@*****.*** • 423-***-****

RACHEL WHEELER

Customer Service

PROFESSIONAL SUMMARY

Customer Service professional with 11 years of experience excelling in problem-solving, time management, and customer engagement. Demonstrates strong leadership and communication skills, consistently improving customer experience and operational efficiency. Passionate about training and developing teams to deliver exceptional support and satisfaction. EMPLOYMENT HISTORY

PRODUCTION ASSOCIATE Oct 2021 - Jan 2024

Craft Mark Indianapolis,Indiana

PRODUCT ASSEMBLER/SHIPPMENT ASSOCIATE Aug 2021 - Dec 2022 LabCorp Indianapolis, Indiana

CREELER Feb 2013 - Jul 2021

Shaw Industries Chickumaga, GA

SKILLS

Problem Solving, Time Management, Inventory Management, Customer Engagement, Training & Development, Attention to Detail, Leadership, Communication, Customer Experience, Customer Support, Motivational Skills, Coaching, Mentoring.

EDUCATION

BUSINESS IN ACCOUNTING Jun 2024 - Sep 2024

Strayer University-Global Region Online

Monitored production lines, ensuring quality control and reducing downtime, boosting efficiency by 12%. Collaborated with team to streamline processes, significantly reducing waste. Implemented safety protocols, reducing workplace incidents and fostering a safer work environment. Analyzed production data to identify bottlenecks, contributing to smoother workflow and improved output. Spearheaded process improvements that led to a substantial reduction in waste, contributing to cost savings and environmental sustainability.

Assembled and shipped over 500 units daily, ensuring timely delivery and high product quality. Improved assembly efficiency by implementing streamlined processes, reducing errors by 12%. Collaborated with team members to meet tight deadlines, enhancing overall workflow. Maintained inventory accuracy, preventing stock discrepancies and ensuring order fulfillment. Spearhead innovative projects, fostering team collaboration and driving measurable results. Implement creative solutions to complex challenges, enhancing operational efficiency. Managed creeling operations, ensuring efficient yarn supply and minimizing downtime. Reduced production delays by maintaining optimal yarn inventory levels and quick issue resolution. Collaborated with team members to streamline processes, enhancing overall productivity. Implemented safety protocols, resulting in a safer work environment and fewer incidents. Trained new hires on creeling procedures, contributing to a skilled and knowledgeable workforce. Spearhead cutting-edge projects, driving technological advancements. Implement novel solutions, fostering a culture of innovation and continuous improvement.

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