Customer Service Representative

DURDANA KURESHI

PROFESSIONAL SUMMARY

Motivated professional well-versed in building

productive relationships, resolving complex issues

and winning customer loyalty. An energetic

individual working towards leadership that brings a

5-year background maintaining customer

satisfaction and contributing to company success.

WORK HISTORY

TRAVEL AGENT

ARCHER TRAVELS

REMOTE WORK. 04/201 6-CURRENT

Home Depot - Customer Service Representative

St Louis, MO + 04/2015 - 04/2018

Walmart

04/2018-2019

UEST DIAGNOSTICS.

2020-current

Interpreting experience

2020-current cultural link

2020-current all access interpreting

Hindi,urdu,punjabi

e Regularly exceeded daily sales and product

add-on quotas.

e Fielded customer questions regarding available

merchandise, sales and current pricing.

e Assisted customers in making informed purchase

choices and selecting products.

E: **************@*****.***

P: 314-***-****

A: St Louis, MO 63146

SKILLS

e Mathematics

e Social Perceptiveness

e Judgment and Decision Making

e Active Learning

e Complex Problem Solving

e Adaptability

e Product Knowledge

@ Quality Focus

e Problem Solving,

e Market Knowledge

e Record keeping

e Active listening

e Resolving Conflict

e Managing incoming calls and

customer service inquiries

e Generating sales leads that develop

into new customers

e Identifying and assessing customers’

needs to achieve satisfaction

e Customer Service

e Decision Making

e Strategic sales knowledge

EDUCATION

Beconhouse

06/2008

Bachelor of Commerce

Contact this candidate