Production Supervisor Customer Service
Resume:
Dermont Laws
Crowley, TX *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Composite Technician Production Supervisor
W. R. MEADOWS, INC.-Fort Worth, TX
April 2017 to August 2024
Manufacturing Production Supervisor. I have a team of 65 production workers. Whom I oversee to make sure production needs are met. I make the schedule and batch tickets for the day. I mix chemicals to make polyurethane. For construction supplies. I do all hiring and training for over 65 employees. I assigned different tasks to each department and do all of the quality control. Manufacturing of all products and packaging of all products. To ensure quality and customer satisfaction. Had 5's system set up for safety and quality control.
Customer Service Representative
CO-OP Financial Services
February 2015 to June 2017
Helped customers with there payments to Fema. I was in the fraud department.
• Resolved customer issues
• Conducted customer service surveys
• Managed customer accounts
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
Supervisor
Sanders Logistics-Fort Worth, TX
January 2006 to October 2015
Shipping and Receiving for all orders to be loaded and unloaded.
• Coordinated schedules and assigned team members' and clerks' shifts Education
High school diploma in Basic
Green B. Trimble Technical High School - Fort Worth, TX August 1987 to June 1991
High school diploma
Skills
• Forklift
• Packaging
• Warehouse Experience
• Cleaning Experience
• Microsoft Word
• Pallet Jack
• Shipping & Receiving
• Load & Unload
• Order Picking
• Account Management
• Military Experience
• Quality Assurance
• Freight Experience
• Live Chat
• Order Picker
• Materials Handling
• Manufacturing
• Logistics
• Inventory Control
• RF Scanner
• Assembly
• Computer Networking
• Warehouse Distribution Experience
• Warehouse Supervisor Experience
• Technical Support
• Warehouse Management
• Machining
• Clerical experience
Military Service
Branch: Army
Rank: E6
October 1991 to November 2002
Worked as a supply Sargent for the Vehicle Service station.
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