Customer Service Technical Support

Skills

Public Speaking

Skilled in effective

communication

and managing

interactions

Resourcefulness

Knowledgeable

and solution-

oriented

Exceptional

Communication

Strong ability to

articulate and

understand needs

Conflict

Resolution

Confident in

addressing and

resolving

challenges

Adaptable

Quick to learn and

adjust to new

environments

Detail-Oriented

Meticulous in

communication

and

documentation

Reliable

Dependable and

consistent in

delivering high-

quality work

Technical

Proficiency

Proficient with

various digital

tools and CRM

systems

Interests

Hobbies

Reading books, Watching movies and tv

shows, Surfing the internet, Reading news

Languages

Filipino

Native

English

Proficient User - C2

Frances Jade Lumapak Villarino

Minglanilla, Cebu, Philippines +639*********

***********.*********@*****.*** 10/20/2000

Profiles

francesjade.villarino frances-jade-

villarino

Frances Jade

Villarino

Summary

To join a distinguished company where I can leverage my customer service experience and grow professionally. Eager to contribute my skills and dedication to a team that supports career development and fosters success. Experience

Sykes Asia Inc. (Now Foundever)

Customer Service, Email & Chat Support

February 2020 - February 2022

Cebu, Phillipines

Managed inbound and outbound calls and engaged in upselling and retention for JustEat.

Handled inbound and outbound calls, email, and chat support. Continuum Global Solutions

Customer Service and Technical Support

July 2022 - November 2022

Cebu, Philippines

Offered customer service and technical support for Verizon. Addressed technical issues, handled billing inquiries, and supported account management

TTEC Cebu

Customer Service and Technical Support

December 2022 - June 2023

Cebu, Philippines

Provided customer service and technical support for Verizon. Managed account issues, performed technical troubleshooting, and facilitated billing and retention tasks.

GETLIVEHELP LLC

Telephone Customer Service Agent

November 2023 – August 2024

Remote Work

Handled inbound and outbound calls.

Managed customer cases, handled billing and sales. Engaged in upselling and retention activities, ensuring high customer satisfaction.

Education

Cebu Roosevelt Memorial Colleges

General Academic Strand

2018-2019

Senior High School

Academia de San Jose 2012-2013 & 2016-2017

Primary & Junior High School

References

Available upon request.

Contact this candidate