Project Manager Client Relationship

Seeking a challenging role where I can leverage my expertise in data analysis reporting, risk assessment, and client relationship management. Proven ability to facilitate efficient internal and external project kick-off meetings, ensuring clear communication and documentation. Adept at managing project communication, addressing customer concerns professionally, and compiling detailed progress reports.

SKILLS

●Expertise: Workload balance, project team user setup, project documentation completeness, project setup and data repository, project and team tracking, risk assessment and mitigation, client relationship management

●Computing: SAP Transportation Management, Blue Yonder, Dispatch Track, Asana, Power BI, SaaS applications, Trello, Salesforce, Oracle, Smartsheet, Samsara, CRM Software, Slack, Microsoft Office Suite, SharePoint

EXPERIENCE

Ferguson Enterprises Valley View, OH

Plumbing Sales Project Manager January 2024 – Present

●Research multiple manufacturers and select the one that provides the best value by balancing quality, delivery timelines, and cost-effectiveness, ensuring their pricing stays within 10% of the project budget and meets all technical skill requirements.

●Review, edit, and prepare estimates with 95% accuracy, ensuring material pricing, supplier, and subcontractor selections align with customer specifications, maintain a minimum 15% profit margin, and keep project costs within 5% of the initial budget estimate

●Provide weekly client updates and detailed progress reports, including any change orders, to ensure customer expectations are fully met. Maintain all projects within 5% of established timelines, budgets, and specifications, while ensuring 100% of change orders are approved within 48 hours.

Univar Solutions Twinsburg, OH

Project Manager/ Scrum Master July 2023 – February 2024

●Led 5 cross-functional teams in defining schedules, requirements, and resource plans, culminating in a 20% reduction in project timeline variance.

●Developed, deployed, and refined processes to identify pain points and implement operational and technical improvements, resulting in a 40% increase in operational efficiency and a 15% decrease in project costs.

●Improved project delivery efficiency by 23% by proactively identifying and addressing impediments, resulting in on-time milestone delivery and increased client satisfaction.

Sysco Corporation Cleveland, OH

Transportation Project Manager December 2022 – June 2023

●Facilitated bi-weekly project status meetings, consistently achieving a 95% attendance rate, and generated progress reports with key performance indicators, enhancing transparency and accountability.

●Translated business requirements into system solutions, resulting in a 15% reduction in resource allocation time and a 20% improvement in overall workflow efficiency.

●Spearheaded cross-functional collaboration to design and implement material requirements planning strategies, leading to a 30% increase in supply chain efficiency and a 25% reduction in production lead times.

J.B. Hunt Transport Romulus, MI

Transportation Project Manager October 2021 – December 2022

●Leveraged operational scorecards to enhance vendor accountability, resulting in a 15% improvement in supplier relationships and a 20% reduction in delivery delays.

●Formulated and implemented an ROI-focused strategy for metrics and budget management, yielding a 25% increase in overall return on investment and a 10% reduction in unnecessary expenditures.

●Optimized the carrier onboarding process, leading to a 30% decrease in turnover and a 20% improvement in on-time deliveries, positively impacting overall operational efficiency.

Penske Logistics Beachwood, OH

Operations Analyst June 2020 – September 2021

●Implemented an internal cross-referencing mechanism, resulting in an impressive 18% reduction in delivery errors, enhancing overall accuracy and customer satisfaction metrics.

●Instituted and executed comprehensive review methods for carrier performance evaluations, contributing to a 15% improvement in on-time delivery rates and a 20% reduction in transit delays.

Cuyahoga Metro Housing Authority Cleveland, OH

Compliance Analyst August 2019 – June 2020

●Executed interviews and qualification assessments in strict adherence to federal regulatory criteria, resulting in a 20% increase in successful candidate placements and a 15% improvement in compliance metrics.

●Facilitated strategic partnerships between social services and housing agencies, achieving a notable 33% upsurge in successful placements, thereby positively impacting the overall community.

Americorps Cleveland, OH

Workforce Coordinator August 2018 – August 2019

●Orchestrated training programs with customized learning activities, yielding a 25% increase in employee proficiency metrics

●Executed comprehensive curriculum development for a job readiness program, resulting in a 45% improvement in participant employability metrics and a 15% increase in successful job placements within three months of program completion.

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