Customer Service Representative
Resume:
TITILAYO KOLAWOLE
Contact
Dallas, Texas
**** ******** **** ********** *** 75051
****************@*******.***
Professional Summary
Utilizing more than 10 years of customer service experience to work in a quality-centric environment providing world-class customer service to internal and external clients. Keen negotiator and people person with unsurpassed organizational communication and time management
abilities.
Education
University of Lagos
Akoka, Lagos, Nigeria
B.Sc Mass Communication
Command Day Secondary School
Ikeja, Lagos, Nigeria
Experience
02/2020 - Present
• Customer Service Representative
Apartment Services (Dallas, Texas)
• Effective oral and written communication.
• Negotiated leasing terms and conditions and gave detailed information about the community.
• Communicate effectively with clients on the
after-hours service hotline.
• Validate all personal references and rental
application information.
• Verify tenant incomes and other information before accepting lease applications, working closely with manager to maintain accuracy.
• Escalate any major issues to property manager for immediate remediation.
• Keep meticulous records of all correspondence
between management and tenants.
• Maintained accurate records, detailed and fully
compliant with reporting requirements to meet all
local, state, and federal housing requirements.
03/2019 – 02/2020
• Assistant Manager/Customer Service Leader
Dollar Tree (Brooklyn, New York)
• Completed customer purchases while maintaining
high accuracy and confidentiality
• Set employee schedules, delegated work, hired and trained new-comers, and ensured customer
satisfaction.
• Worked alongside store managers and concentrate
on store productivity and prosperity.
• Regularly communicated directly with Family
Dollar corporate offices.
08/2017 – 02/2019
• Client Service Agent
Vineyard at The Ranch
• Created and maintained resident and unit files.
• Followed up on lease renewals of current residents.
• Conducted tours with potential tenants and
processed rental applications
• Checking and answering email leads and make
follow-up phone calls.
• Updated various excel spreadsheets and maintained files for billing and unit cost tracking.
• Performed website phone checks on all advertising sites.
12/2016 – 08/2017
• Store Assistant Manager
Melrose (Bronx, New York)
• Responsible for day-to-day supervision of the
retail outlet, including sales, staff, taking of
stock and resource management.
• Coordinated and evaluated the merchandising,
employees, operational, and expense controls
for discount closeout chain.
• Provided information to assist in the feedback
and formal education process of individuals
on the phone.
• Ensured operational plans are aligned with
business objectives.
• Contributed to functional strategy development
• Rapidly established a good working relationship
with customers.
• Enhanced customer service experience by
acting quickly and applying appropriate
resolutions for common problems.
• Monitored deliveries by checking merchandise
against invoice paperwork and notifying
supervisor of discrepancies.
• Educated customers on promotions to enhance
sales.
Soft Skills Technical Skills
• Excellent written and verbal communication
skills
• Team player and leadership skills
• Organization and process planning
• Attention to detail and problem-solving skills
• Profound customer service
• Excellent time management skills and the
ability to prioritize work
• Microsoft Office Suite (Word, PowerPoint,
Access, Excel)
• Proven experience as an administrative or
office admin assistant
• Remedy Ticketing System
• Yardi Voyager
Contact this candidate