Office Assistant Customer Service
Resume:
Karyn Headen
Henderson, NC *****
*************@*****.***
Willing to relocate to: Henderson, NC - Durham, NC - Butner, NC Work Experience
Digital Personal Shopper
Walmart-Henderson, NC
December 2022 to Present
• Find and bag specific items for customers
• Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise;
• Ensuring the accuracy of orders prior to pick up;
• Making appropriate product substitutions and consulting with customers as needed to ensure satisfaction;
• Following up on out-of-stock merchandise.
Office Assistant
Walmart-Henderson, NC
March 2022 to Present
• Answer phone calls
• Assist customers at all times
• Provide friendly service and support
• Greet each customer in person and over the phone. Mail Sorter
Sentech Services, Inc-Butner, NC
July 2021 to Present
• Receive, sort, and label all incoming mail
• Organize outgoing mail by postage type and destination
• Move any large packages by hand or pallet jack
• Inspect mail for damage or tampering
Counter Clerk
Golden Skillet Restaurant-Henderson, NC
May 2018 to Present
• Check out items for customers.
• Greet patrons.
• Sell goods and services.
• Provide information for customers who have problems or questions.
• Issue receipts, refunds, and credits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Change receipt paper as needed.
• Resolve amount discrepancies
Sales Associate
Sheetz-Hillsborough, NC
August 2018 to April 2019
• Greets customers and provides customer service
• Pumps gas, washes windshields and checks fluid levels in vehicles Maintains overall cleanliness of the business
• Stocks shelves and coolers
• Performs cashiering duties
Waitress
Burgers, Shakes & Fries-Durham, NC
October 2016 to March 2017
• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more Canvasser (Contract)
ACLU-Durham, NC
June 2016 to August 2016
• Memorize and recite sales scripts and statements prepared and provided by the employer
• Go door-to-door to introduce the employer's offers to potential and existing customers and make cold calls to follow-up, make pitches and process orders
• Demonstrate a vast knowledge of the product, service or policies being canvassed to convince people to buy the proposals
• Get information, such as contact details and signatures, from potential leads and clients for follow-up
• Confidently answer questions and rebuff excuses to meet objectives
• Recruit, train, onboard and mentor new Canvassers
• Attend industry events and exhibitions including fairs, rallies and shows
• Consistently meet daily and weekly quotas for client information and signature acquisition Crew Member
Little Caesars-Raleigh, NC
May 2015 to February 2016
• Welcome customers as they arrive at the order counter
• Provide customers with the menu
• Inform customers of any special or new deals that the company has introduced
• Provide suggestions when customers ask
• Take orders by punching them into the database and repeat orders to ensure accuracy
• Take cash or process credit cards in exchange of meals sold
• Handle customers' complaints and concerns
Receptionist
Durham Beauty Academy-Durham, NC
August 2014 to June 2015
• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system
Education
Sophomore in Economics
North Carolina A & T State University - Greensboro, NC March 2022 to Present
Associate in Business Administration in Business Administration Strayer University - Research Triangle Park, NC
October 2019 to March 2022
High school diploma
Northern High School - Durham, NC
2011 to 2015
Skills
• Customer Service
• Cash Handling
• Upselling
• Communication Skills
• POS
• Typing
• Warehouse
• Quality control
• Order picking
• Cleaning
• Data entry
• MS Office
• Computer skills
• English
• Search engines
• Windows
• Typing
• Windows
• Front desk
• Software troubleshooting
• Heavy lifting
• Mobile devices
• Graphic design
• iOS
• Social media management
• POS
• Photography
• Quality control
• Cash register
• Upselling
• Cash handling
• Customer service
• Food handling
• Restaurant experience
• Order entry
• Mentoring
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