Customer Service Administrative Assistant

PAMELA PRIMES

Conroe, TX *****

979-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, and administrative tasks.

ACCOMPLISHMENTS

Assisted management with the training of 8 new staff members. Earned "First African American Female Letter Carrier in BRENHAM, Tx on June 18th, 2022.

Recognized by customers and Customer Service Supervisor (Tammy Jones)for expedient and effective service.

SKILLS

Customer Relations

Statistical Data Gathering

Schedule Management

Documentation

Data Collection

Internal Communications

Filing

Customer Service

Recordkeeping

Staff Motivation

Time Management

Cash Deposit Preparation

Prioritization

Phone Call Answering

Records Preparation

Mail Management

WORK HISTORY

01/2023 to 04/2023 Administrative Assistant

Stephanie's Federal Tax Filing – 25511 Buddy Rd, Ste 2302The WoodlandsTx 77380 Answered multi-line phone system, about 45 calls per shift, routing calls, delivering messages to staff and greeting visitors. Restocked supplies and placed purchase orders to maintain adequate stock levels. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Opened and properly distributed incoming mail to promote quicker response to client inquiries.

08/1999 to 12/2022 City Letter Carrier

USPS – 309 N Market, BRENHAM Tx 77833

Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Collected mail from letter boxes on specific route both on foot and by vehicle. Pleasantly greeted and engaged customers, assisting with any mail-related issues. Planned and cased mail in sequence of delivery for designated route. Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Distributed mail on foot to residences and businesses, delivering to approximately 963 customers per shift.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Monitored weather conditions regularly to adjust delivery routes accordingly. 03/1994 to 08/1999 Texas Work Advisor 1

Texas Department Of Health And Human Services – Houston, TX Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.

Communicated with people from various cultures and backgrounds on application process.

Interviewed applicants and explained scope of different available benefits. Scheduled appointments with applicants to gather information and explain benefits processes.

Processed and certified documents for accuracy and compliance with government regulations.

EDUCATION

05/1986 N/A: Business Administration And Management Texas Southern University - Houston, TX

05/1985 N/A: Administrative Assistance And Secretarial Science Lamar University - Beaumont, TX

05/1984 Graduated High School

Forest Brook Senior High School - Houston, TX

AFFILIATIONS

National Association of Letter Carriers, Branch 1550 Union President (January 2020- December 2022)

National Association of Letter Carriers, Branch 1550 Union Steward (May 2013- January 2020)

National Association of Letter Carriers, Branch 283 Union Members ( September 1999- May 2013)

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