Customer Service Order Fulfillment

David Hayes-Cooper

Email: ************@*****.*** Phone: 818-***-****

SKILLS: Efficiency, Organization, Accuracy, Problem Solving, Customer Service

AMAZON DRIVER FEBRUARY 2023 – PRESENT

Santa Clarita, CA

•Completed routine pre- and post-trip inspection to evaluate vehicles and assess maintenance needs.

•Loaded and secured items in trucks to avoid damage to parcels during delivery.

•Delivered goods and products to 150 customer stops on time and in excellent condition.

•Coordinated efficient loading and unloading of 75-pound packages to ensure efficient delivery schedule.

•Planned and adjusted routes based on traffic and weather conditions to avoid delays and optimize schedule.

•Using proprietary RF software maintained personal logs and business tracking documents accurately and providing last mile information.

•Verified daily deliveries against shipping instructions before delivering to customers.

•Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

•Answered, scheduled, and responded to reservation calls at specific times and locations.

•Maintained detailed mileage and fuel reports to track overall fuel costs.

•Provided to dispatch service updated location information.

•Consistently updated logs with mileage information, fuel usage to keep management informed.

•Generated consistent referrals and repeat business by providing friendly and fast service.

•Experienced in Microsoft Word and Excel.

ORDER FULFILLMENT SPECIALIST FEBRUARY 2022 – JANUARY 2023

KIVA CONFECTIONS

Sunland, CA

•Responsible for pulling inventory to fulfill account orders.

•Conducted cycle counts and inventory processes in Encompass to ensure accuracy.

•Prepared finished goods for shipment to accounts by pulling, packing, and palletizing.

•Received and logged incoming items.

•Unloaded delivery truck and made sure each inbound delivery matched purchase order.

•Maintained and operated pallet jack.

•Helped coordinate and track the movement of goods through METRIC.

•Performed comprehensive warehouse duties including using RF scanning for inventory management, shipping, and receiving logistics.

•Experience working in loud, busy warehouse environment.

•Able to work efficiently despite frequent interruptions.

•Experienced in Microsoft Word and Excel.

HOME SHOPPER, DRIVE UP AND GO/VONS SUPERMARKET AUGUST 2019 – FEBRUARY 2022

Granada Hills, CA

•Worked with various departments to ensure proper order fulfillment and on-time deliveries.

•Provided excellent customer service helping customers make the best possible selections offering alternate choices when necessary.

•Used RF scanner to pick requested items or best replacements, verifying display for pack and quantity.

•Supported customers with placing online orders and making payments via phone, online or in person.

•Responded efficiently to customer concerns and requests.

COURTESY CLERK/VONS SUPERMARKET AUGUST 2015 -AUGUST 2019

Granada Hills, CA

•Greeted more than 150 customers daily and responded to their inquiries.

•Efficiently bagged groceries for more than 100 customers daily.

•Transported and loaded groceries into customer vehicles.

•Located products for customers.

•Used RF scanner to check stockroom for items to fulfill customer requests.

•Executed price checks, retrieved products, and returned stock to correct aisles.

•Maintained store cleanliness, addressed spills, and sanitized required areas.

EDUCATION

LOS ANGELES VALLEY COLLEGE SEPTEMBER 2013 – JUNE 2015

North Hollywood, CA

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