Customer Service Assistant
Resume:
JILLIAN PADDIE
Longview, TX, United States
**********@*****.***
Highly self motivated, hard worker. I take pride in my work always trying to ensure it is completed to the best of my ability which I am constantly evaluating to evolve in growth, for improvement and higher efficiency.
Professional Experience
Health Care Provider-Accent Home Care May 2023 - Present
Achieve empathetic communication with diverse patients, and drive the delivery of patient-centered care. Conducted comprehensive assessments for new patients and prepared individualized care plans with physicians. Provided hands-on care such as wound dressing, personal care and feedings.
Customer Service Assistant-Kyle's Kwick Stop April 2019 - May 2023
Update and review daily purchase orders, invoices, and other records. Prepare and maintain a list of depleted or unusable inventory. Provide training to entry-level Customer Service Assistant on SOPs, POS systems, customer service best practices, and product knowledge. Assisted in excess of 150 customers per day, processed payment transactions, executed special requests, and resolved customer complaints and returns, resulting in a higher customer satisfaction rating. Execute stocking activities for store products, receive shipments from vendors, and interface with the general manager to open and close the store. Provided high-quality customer service to store patrons in a high-volume retail environment.
Supervisor-Excel Express Car Wash August 2017 - December 2018
Provide training on communication and customer service protocols, and conduct evaluations on performance. Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction. Perform repairs on all wash tunnel motors replace defective parts and hardware.
Server-The Jalapeño Tree April 2016 - June 2019
Accurately record orders on POS system and cash out customers after each meal. Promptly serve food orders and various hot and cold beverages to customers. Checked on each table regularly to ensure order accuracy and customer satisfaction. Collaborate on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses to keep customer satisfaction high, while maintaining a clean and organized facility.
Education
Cert. BCIS ll in Microsoft Office Programs,
Windham ISD, Huntsville, Texas June 2004 - January 2005
6 month vocational course, which helped to keep up with the new industry standards of that time.
Cert. BIMM in Adobe Products, Business Imaging and Multi Media, Windham ISD, Huntsville, Texas February 2014 - August 2014
6 month vocational course, which helped to keep up with the industry standards in digital advertisement of that time.
Key Skills
Inventory Specialist
Customer Care Specialist
Supervisory
Operates Power tools reads tape measure
Critical thinking, conflict resolution and team building
Osha Cert. Forklift Operator
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