Customer Service Inventory Management

JESSICA NAGPAL

+1-647-***-**** Brampton, Ontario

***************@*****.***

OBJECTIVE

Detail-oriented and motivated professional with a strong background in customer service, inventory management, and

operations. Seeking a position to leverage skills in organization, communication, and problem-solving to contribute

to operational efficiency and customer satisfaction.

EXPERIENCE

Baker Oct 2023 - March 2024

Self-Employed Ldh, Punjab, India

• ISO Certified Course

• Maintained optimal inventory levels of ingredients, supplies, and finished products through regular stock checks

and replenishment efforts, resulting in a 5 per cent reduction in stock outs and a 10 per cent decrease in excess

inventory.

• Achieved a customer satisfaction rate of 20 per cent due to consistently delivering products meeting quality

standards, resulting in a 10 per cent increase in repeat customers over the period.

• Optimized inventory management processes, contributing to overall cost savings of 10 per cent for the business.

• Crafted and implemented baking recipes to consistently meet stringent quality standards, resulting in a 10 per

cent improvement in taste, leading to increased customer satisfaction.

Swim Instructor Jan 2023 - Dec 2023

Aura Gym Private Limited Ldh, Punjab, India

• Adapted teaching methods to accommodate individual learning styles and abilities, ensuring a positive learning

experience for all participants, resulting in a 30 per cent increase in student engagement and a 25 per cent

improvement in student performance evaluations.

• Monitored swimmers’ progress and provided constructive feedback to help them achieve their goals, resulting

in a 20 per cent increase in swimmer performance levels.

• Collaborated with colleagues and parents to address concerns and enhance the overall swim program experience

• Offered individualized swimming instruction to children aged 4 and older.

Local Business Manager Jan 2021 - March 2024

Marvel Boutique Ldh, Punjab, India

• Managed day-to-day operations of a boutique, overseeing inventory management, customer service, and staff

supervision, resulting in a 20 per cent increase in monthly sales and a 15 per cent improvement in customer

satisfaction ratings.

• Implemented effective sales strategies resulting in a 15 percent increase in revenue over 6 months.

• Developed and maintained relationships with 10 suppliers and vendors to secure competitive pricing and

quality merchandise.

• Maintained accounts receivable and payable, ensuring accurate record-keeping and timely payments to vendors,

resulting in a 90 per cent accuracy rate in financial transactions and a 20 per cent reduction in late payment

penalties.

EDUCATION

Cybersecurity and Computer Forensics, Lambton College Expected 2026

Mississauga (Post-Graduate Course)

Bachelor of Computer Applications, Panjab University 2020-2023

Government College for Girls, Ludhiana

GPA:3.3

SKILLS

Technical Skills MS Excel, MS Word, MS PowerPoint, Basic data analysis skills, Programming

Knowledge, Database Management (MySQL)

Soft Skills Adaptability & Flexibility, Safety and Risk Management, Customer Service,

Teamwork, Problem-solving, Time Management, Eye for Detail, Multitasking

Business Operation Skills Financial Management, Inventory Management, Cash Handling and Reconciliation,

Quality Control, Safety Awareness, Physical Stamina

Contact this candidate