Customer Service Store Manager

CM

CYNTHIA MUNOZ

**************@*****.*** 209-***-**** Merced, CA 95340

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Team Development

Employee Training

Shift Scheduling

Operations Management

Retail Inventory Management

Operational budgeting

Project Management

Supply Ordering

Talent Recruitment

Loss Prevention

Store Merchandising

POS Systems

Customer Service Management

Promotional planning

Problem-Solving

Documentation And Reporting

Wetzels Pretzels Riverbank, California

Store Manager

05/2023 - 08/2024

Conducted daily store operations, including opening and closing procedures and cash handling.

Resolved customer complaints in a timely manner.

Updated POS system with new products and promotional offers. Organized promotional events to increase product awareness. Identified opportunities for cost savings through waste reduction initiatives.

Planned special promotions or discounts based on market trends. Maintained accurate records of employee performance reviews. Ensured compliance with safety regulations and company policies. Recruited, trained and supervised new employees.

Monitored inventory levels and placed orders to restock shelves. Created weekly work schedules for store personnel. Wetzels Pretzels Riverbank, California

Event Coordinator

05/2023 - 08/2024

Sourced venues for events in accordance with client needs and preferences. Maintained an organized database of contacts using software applications like MS Excel and Access.

Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities. Provided on-site support during the day of the event including problem solving if necessary.

Analyzed data from previous events in order to improve future ones. Collaborated with clients to identify their goals and expectations from the event.

Coordinated with internal teams to ensure timely delivery of products and Summary

Skills

Experience

services for events.

Raley's Supermarket Merced, California

Assistant Food and Beverage Manager

03/2012 - 04/2023

Maintained detailed records of inventory levels and ordering supplies as needed.

Analyzed financial data to ensure profitability of operations. Assisted with menu planning and recipe development. Conducted regular performance evaluations for staff members to identify areas of improvement.

Provided exceptional customer service to guests in a timely and efficient manner.

Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.

Ensured compliance with all health, safety, and sanitation regulations. Resolved customer complaints in an efficient and professional manner. Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.

Created weekly reports detailing sales figures, labor costs, inventory levels. Monitored food quality control procedures to ensure high standards of product.

Organized special events such as banquets, weddings. Raley's Supermarket Merced, California

Food Service Clerk

09/2006 - 03/2012

Provided customer service assistance such as carrying groceries to cars for elderly customers or those with physical limitations. Prepared hot and cold food items according to established recipes and standards.

Maintained cleanliness of the store by sweeping, mopping, dusting, and organizing shelves on a regular basis.

Ensured that all products were labeled properly with accurate pricing information.

Set up catering trays according to customer requests ensuring accuracy at all times.

Merced College Merced, CA

Associate of Arts in Business

Education and Training

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