Shift Manager Customer Experience
Resume:
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PROFESSIONAL SUMMARY
Reliable individual experienced in restaurant management and customer
service. Proven track record of success in leading and motivating teams,
enforcing policies and procedures, and delivering exceptional customer
service. Expert in inventory management, staff training, and problem
solving. Highly organized with excellent communication skills and a
passion for creating an enjoyable customer experience
EXPERIENCE
April 2023 - December 2023
Shift Manager
popeyes, durham, nc
Addressed customer complaints and resolved conflicts.
Maintained a safe work environment by enforcing company policies and
procedures.
Taught newly hired team members and shift managers business policies and
procedures.
Reported equipment repair and employee training needs to managers.
Inspected materials, products, and equipment to detect defects and
matfunctions.
Kept updated records of daily production milestones and incidents.
January 2018 - April 2023
Shift Manager
medonald's, durham, nc
Trained and supervised new staff members.
Balanced cash drawers and resolved financial discrepancies using receipts and
financial documents,
Addressed customer complaints and resolved conflicts.
EDUCATION
January 2021
High School Diploma
hillside high school, durham, nc
CERTIFICATIONS
+ Food safety
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