Patient Care Representative

JOURNAE WINGFIELD

***** ***** **** *********, ** 708-***-****

********@*****.***

I am actively seeking a new challenging role that offers opportunities to expand my skill set and advance my career while helping the business meet operational objectives. EXPERIENCE

Advanced Urology Associates-Joliet Illinois

2017 –2019 AND 2021-2024

PATIENT CARE REPRESENTATIVE

-Prepared diagnostic orders and sent them out

-Outgoing service authorizations

-Call center duties-answering phones at a high-volume call center, clearance to local hospitals to obtain hospital records, and sending out hospital consults

-Take triage messages and send them to the appropriate persons

-Validate insurance information and referrals

-Scan documents and records to patient’s charts through EMR.

-Answering phones, greeting patients, data entry, and patient intake

-Process payments correctly and accurately Log/balance

-Review clinician charts for completeness, accuracy, and compliance with regulations

-Maintained confidentiality under HIPAA guidelines

-Coordinate scheduling of practitioners

-Set up and confirm lunches with reps

-Dispense and collect payment for in-house pharmacy medications

-Personal scheduler to a doctor. Keep track of past and future appointments. Keep up with rescheduling canceled and no-show appointments. Schedule follow-up appointments.

-Light housekeeping duties

-Trained new employees

-Management of front office business needs

Heart Care Centers of Illinois-Mokena Illinois

2019-2021

PATIENT CARE REPRESENTATIVE

Same responsibilities as above without being a personal scheduler to a physician. Triple R Child Care

2009-2017

ASSISTANT/FLOATER

-Registered new families into the database

-Filed necessary hard copy paperwork into corresponding files 2

-Answered incoming calls and directed appropriately

-Acted as a substitute in the event employees called off

-Kept facility in clean and operating order for inspections from DCFS and the State of Illinois

-Managed coverage in classrooms for teacher lunch breaks

-Managed child headcount to maintain proper teacher/child ratio per state of Illinois regulations EDUCATION

1997-2001

DIPLOMA, LINCOLN WAY COMMUNITY HIGH SCHOOL

SKILLS

• Self-motivated individual with a drive to

succeed

• Computer efficiency

• Ability to multitask in a fast-paced environment

• Obtain results through organized strategic

activity

• Ability to adapt to new challenging activities

• Quick to learn new skills

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