Active Directory Business Analyst
Resume:
Richard Kerr
** ****** ******, ********, ** ***** H: (347) 500- 8759 *******@****.***
Career Overview
Objective : To secure permanent or long-term consulting position with a dynamic company where I can contribute to a production environment by utilizing my extensive background in hardware/software troubleshooting and networking skills QUALIFICATIONS Certified NetWare Engineer A+ MCP CCNA Certificate CNE),Active Directory, DELL DCSE LAN Administration
Accomplishments
Performed Field Engineering for two of the leading Healthcare Pharmacy. Automation companies (Cardinal Health/Pyxis Systems & Omnicell). Supported Market Data Services/Trading Floors at all Major NYC Brokerages for. Several years.
Point of Sale support for Chipotle and DSW Stores
NDS/Active Directory Administration at Federal Reserve Bank of New York
Work Experience
IOS Staffing Staffing Services 10/2022-12/2022
New York, NY
Technical Business Analyst
City of New York contract with Department of Social Services ServiceDesk. My role here is to
analyze ServiceNow Tickets and to update and close them upon receipt or route them to one of many groups responsible for their resolution. This is a remote position which eventually will become onsite. Heavy Outlook 365 and Microsoft Teams Collaboration
Barclays Capital/HCL America
03/2022-07/2022
Deployment Engineer
Duties include contacting users regarding their availabilites for scheduled Windows 10 Deployments of HP Z4/Z6 Desktops at Barclays Capital and deploying them using remote tools such as Cisco Webex, Microsoft Teams or Microsoft Remote Access (MSRA). Configure Citrix Desktop Services,Remote Desktop Services and edit Registry. Work with cabling Techs on port enabling issues. Manually copy users files and map drives when necessary
Iron Service Global 12/2021-02/2022
Fremont, CA
Desktop Support Technician
Contracted with S & P Global performing moves, Reclamating Lenovo Laptops,re-imaging
and resolving Service Now Incidents.Worked with Active Directory
Insight Global
Atlanta, GA /NYC 05/2021-08/2021
Printer Decomm Lead
Hewlett Packard Technician performing decomissioning of printers and Telepresence units for a Bank Of America
return to work project at all major BOA sites throughout NYC . Tracked all equipment
on real-time portal(POST) and managed team of Technicians
Motorola Solutions/Pinnacle Telecom Group
Cedar Knolls, NJ 08/2020-11/2020
Installation Technician
This role was in support of the City of New York’s 911 Call system
Upgrading Desktop PC,s to Windows 10, with more memory and Network capabilities
Ensured software functionalities from a testing aspect before production Deployment
Abbtech Professional Resources
Sterling, VA 10/201*-**-****
Deployment Technician
Subcontracting with the NYS Department of Financial Services to deploy new DELL Laptops which included troubleshoot and break/fix for PC's HW/SW
For entire workforce at their NYC site. Backing up old HP Laptops to the network and
Restoring user’s info while replacing docking stations and cabling
Spike IT Global Solutions
Edison, NJ 05/2019-8/2019
Proximity/Remediation Technician
This role involves rebuilding Laptops and Desktops with security patches and Windows 10
Upgrades by SCCM for BNP Paribas in NYC. Applications such as Argus, Peroxide and ServiceNow for end user incidents such as network connectivity, profile issues and requests .Performed troubleshoot and break/fix for laptops/desktops, hardware, software,Install and configure peripherals for new hires
Iron Service Global
Fremont, CA 07/2018-08/2018
Printer Support Technician
Assisted end users relocating between floors at S & P Global in NYC with their Network printer
Mappings to Canon Secure Printers. Worked with movers in sorting disconnected desktop devices
Symtech Innovations
Jersey City, NJ 01/2018-06/2018
Data Center Technician
Duties on this contract with Deutsche Bank involves running SC/LC fibre optic
And Cat 6 copper cabling within the Data Center. Racking and Stacking of HP ProLiant
DL 360P Gen 8 Servers, Cisco Catalyst 6500 & 3750 series switches and routers.
Troubleshooting cable issues with Fluke and Net scout Link runner meters. Conduct DB
Bank Asset and Cable Inventories periodically. Escort vendors. Update Incidents and troubleshoot and break/fix for storage, network devices
Workmarket.com- New York, NY 08/2016 - Present
Freelance Technician
Performing Desktop Support in troubleshooting laptops/desktops, severs, network equipment, also services ranging from POS re-installations to Hewlett Packard Onsite administration for large Financial Institutions such as TIAA-CREF and Morgan Stanley
Repairs4Less.com – Forest Hills, NY Jul 2009 to 04/2016
Senior Computer Technician
Involved in all aspects of the business, including advertising, ordering parts,
Inventory,. Repairing IPADS, Iphones, laptops, desktops and printers. Perform repairs on
MacBook’s, OSX. Build and image desktops/laptops for IMAC and refresh request. Performed break/fix with laptop/desktops/hardware server and software.
Windows 7, Vista and XP.
Design Strategy Inc – New York, NY Apr 2011 to 06/2015
Independent Contractor
Perform PC support as a member of the Move Team at JP Morgan Chase Bank.
Disconnect and Reconnect Desktop equipment for relocated users.
Environment is Active Directory Windows 2008 Server.
Troubleshoot and break/fix for laptops, esktops hardware/software and printer issues, Responsible for Creating Standard Image for PC’s and Maintaining Hardware
Enterprise Linux Server (64bit).VMWARE upgrades
Dell PC's and Cisco Thin Client on the desktop integrated with Cisco IP phones.
Proactive Business Solutions, Inc – Oakland, CA Nov 2009 to Jun 2011
Network Technician
Performed services such.as troubleshoot and break/fix, installs, laptops/desktops/ hardware/software, and also disconnects and re-connects of PC.
Equipment and peripherals such.as Cisco routers and switches at.
Business Conferences in New York City.
Revacomp/One Source Inc – Houston, TX Sep 2007 to Oct 2007
Sr Field Engineer
Troubleshoot and break/fix, Repairing and servicing NCR and IBM POS terminals, PC*s (Laptops/desktops, HW/SW and printers at.
Retail outlets Chipotle and DSW stores in the Tri- state area as the Senior Field Engineer. Perform.
Work with little or no supervision.
Omnicell Technologies – Mountain View, CA Apr 2007 to Jul 2007
Field Engineer
Responsible for installing Windows XP based electromechanical Supply Cabinets and
File Servers .Work from my home office on projects at Hospitals/Health Care
facilities when scheduled Configure TCP/IP and patient database software and show
Users how to manoeuvre through application. Performed troubleshoot and break/fix for laptops/desktops, hardware/software and network related issues
Adecco Technical/Cardinal Health Inc – New York City, NY Oct 2005 to Oct 2006
Customer Service Engineer
Servicing and maintaining Windows NT/2000 based Pyxis products from Cardinal
Health located in most major hospitals nationwide. This is electromechanical drug dispensing equipment with providing troubleshoot, break/fix to laptops, desktops and PC’s built in.
Each Field Service Engineer communicates with the Corporate Headquarters with Blackberry’s and HP laptop computers with VPN
Access to update PeopleSoft CRM tickets. Performed troubleshoot with hardware/software issues
Recovered numerous important customer information from failed hard drives and
Restored patient database using PC Anywhere, RAS, VPN and SQL commands.
Replaced Windows 2000 Servers and configured TCP/IP and RAID /SCSI devices.
Tech Aid/National Starch & Chemical Co. – Westport, CT Mar 2002 to Oct 2005
Independent Contractor
Performed software builds using IBM's Electronic Software Distribution Backed.
up user data on Windows NT network, performed troubleshoot and break/fix for PC’s hardware, software and then deployed new Dell laptops
Laptops/desktops and restored users' information.
American Express Co – New York City, NY Oct 2001 to Jan 2002
Sr Computer Technician
Assisted with a major relocation project which involved moving PCs and technical equipment between sites, including troubleshoot, break/fix, DE installation, reconnection for PC’s (Desktops, laptops, hardware, software
Configuration of Windows 2000 server and XP workstations; coordinated relocation of equipment with users and facilities teams; participated in Windows XP rollout.
Abbtech Staffing Services Inc – Sterling, VA
Senior Computer Technician
Contractor with the IRS in Brooklyn, NY facility.
Responsible for supporting end users with all Desktop/laptops, server, hardware/software, printer issues.
Environment consists of Windows NT4/2000, Microsoft Outlook 2000,Exchange Server 5.5,Office 2000, Power term and Info connect terminal emulators running on Dell,Compaq,Micron.
RHI Consulting – New York City, NY May 2001 to Oct 2001
PC Support Technician
Contractor with the IRS in Brooklyn, NY facility.
Responsible for supporting end users with all Desktop issues
Environment consists of Windows NT4/2000, Microsoft Outlook 2000,Exchange Server
5.5,Office 2000, Power term and Info connect terminal emulators running on
Dell, Compaq, Micron Desktops and Notebook PC*s.
One of the main aspects of the position involves Implementing a common operating
Environment (COE) on new and existing machines and ghosting.
PriceWaterhouse Coopers and Thomson Financial
Troubleshoot and break/fix PC hardware/software, network (LAN WAN) and printers issues
NT Server/Windows 2000 Professional environment.
Configured IBM ThinkPad’s and Compaq Desktops for network connectivity.
Coordinated the relocation of equipment with user’s and facilities team.
Unisys Corporation Summit Technologies, Inc – New York City, NY Aug 2000 to Oct 2000
Senior LAN Engineer Contractor
Major project at Port Authority NY/NJ.
Responsible for reliability, performance and.
Administration of Novell 4.x LAN and e-mail system utilizing Exchange Server 5.5 and.
Outlook 98.
Configured TCP/IP and mainframe connectivity on Windows 95/98 desktops.
Performed tape backup/restores using ARCserve 6.6.
Federal Reserve Bank of New York – New York City, NY Aug 1999 to Aug 2000
Network Administrator Consultant
Multi-platform environment consisting of 200+ Netware 4.x & 5 servers, 50+ NT 4 servers and ARCserve 6.6 backup software. S Groupwise system running on Compaq ProLiant hardware Created new users in NDS tree providing appropriate rights and access to NT domains and GroupWise accounts. Break/fix, Setups, Server Maintenance and Installations. Setup roaming profiles for NT users. Configured LU's for mainframe connectivity using Netware for SAA.Worked on multiple projects involving analysing, tracking, moving users and creating reports for
Entire 3000+ user base.
Wang Global – Newark, NJ Sep 1998 to Feb 1999
Systems/Network Administrator Contractor
Assigned to INS facility where duties included upgrading workstations and installing new images and configuring applications and print services. Setup Dell Pentium PC*s (desktops) for ISDN and 56K Internet access using EROLS software. Environment: Novell 4.11,10/100MB Ethernet and Cisco 2500 series routers
Sentech Systems Integration – New York City, NY Dec 1997 to Jun 1998
Associate Network Analyst
Enterprise-wide networking and integration Solutions Company.
Re-certified in Netware 4.11 administration.
Troubleshoot, break/fix WAN/LAN set up and maintenance for server, storage, desktop, printer
Installed, configured and managed Netware 4.11 network.
Installed NT 4.0 Server and workstation. Responsible for and very fluent in: Windows
95 system policies, registry editing, share and user level security.
Integrated Novell 4.11 server with NT 4.0 server and workstations.
Designed NDS tree.
Education and Training
Certificate, Computer Technology 1984
Control Data Institute – New York City, NY, USA Completed intensive program in Computer Technology. Acquired theoretical and troubleshooting skills in semiconductor and digital electronic principles
Associate of Science, Data Processing
SUNY Farmingdale – Farmingdale, NY, USA Earned 19 credits toward Data Processing degree, with emphasis on COBOL programming, information systems and flow-charting
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