Customer Service Human Resources
Resume:
RASHAWNGONZALES
***** ****** ***, **********, ** 48021 517-***-**** *********@*****.***
PROFESSIONAL SUMMARY
Enthusiastic Talent & H.R. Specialist with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experienced Human Resources partner, offering excellent communication, planning and exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
SKILLS
●Process Improvement Specialist ● Customer Relations Specialist
●Human Resources Specialist ● Employer Outreach and Development
●Outreach Programming ● Compensation Analysis & Reporting
●Workplace Coaching ● Community Resources Specialist
●Microsoft Office Specialist (MOS) Expert ● Social Media Outreach
●Performance Management ● Talent Management
●Job Coaching and Placement ● Payroll Processing
●Customer Service Management ● Talent Acquisition
WORK HISTORY
Head of Talent, 7/2022 - Current
Credibly, Southfield, MI
●Responsible for sourcing, attracting and interviewing
●Compensation Analysis
●Strategize and implement DEI Initiatives
●Developing and designing courses and workshop
●Job coaching/Placement
●Reporting Metrics to Senior Management
●Lead compensation analysis projects
●Facilitates Learning and Development platform
●Labor and Compensation Reporting
●Helping my organization to develop fair compensation practices
Regional HR Manager, 1/2021- July 2022
Crown Staffing Solutions, LLC - Highland Park, MI
●Bridging management and employee relations
●Managing teams and recruitment/hiring process
●Compensation Analysis & Research
●Create/participate in surveys to analyze labor and compensation competitiveness
●Performance Management
●Workplace Coaching
●Processing payroll
●Reporting HR metrics to management
●On-boarding, interviewing, training and managing social media platforms ● Sourcing
●Job Placement/Coaching
Human Resources Coordinator, 8/2020 to January 2021 Pioneer Healthcare Management - Ferndale, MI
•Healthcare staffing and recruiting
•Interviewing, sourcing and on-boarding
•Payroll Processing (ADP)
•Applicant Tracking System
•Managing Teams
Talent Acquisition Specialist, 11/2019 to 3/2020
Malone Solutions- Livonia, MI ● Sourcing
●Staffing for Light Industrial, office and customer service positions.
●Talent Management
●Job Coaching
●Recruiting for high level positions
●Business Development
●Applicant tracking systems
●Interviewing
Senior Recruitment Outreach Specialist, 08/2018 to 11/18/2019
Human Arc – Lansing, MI
●Worked with Outreach to resolve member enrollment problems, improve operations and provide exceptional customer service
●Managing Teams
●Worked with diverse customers to understand requirements and provide exceptional customer service
●Processed applications as a Disability Specialist in providing excellent customer service to callers requiring assistance for Enrollment and Disability issues
HR Business Partner/ Lean Account Manager, 11/2017 to 07/2018 NCG, LLC – Okemos, MI
●Job coaching and placement
●Workplace Management
●Resume Building
●Talent Management & Managing Teams
●Worked with Auto and Manufacturing industry customers to understand requirements and provide exceptional Lean Continuous Improvement service
●Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
●Monitored social media and online sources for industry trends
●Worked with Managers and Supervisors to eliminate waste process problems, improve operations and provide exceptional customer service
EDUCATION
University of Phoenix
Bachelor in Communication
Certifications
Certificate in D&I HR Management - Assessment, Inclusion and Retention (HRCI)
Diversity, Inclusion, and Belonging for All (LinkedIn)
Diverse Talent in Recruiting and Hiring (LinkedIn)
Employing Abilities at Work Certificate (SHRM)
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