Project Manager Management

IBRAHIM KHAN

*******.*******@*****.*** 647-***-**** PICKERING, ON WWW.LINKEDIN.COM/IN/IK101095

OBJECTIVE

Innovative Project Manager with over 5 years of experience in business and product development, adept at leading cross- functional teams to success. Skilled in developing and implementing strategies to enhance efficiency and stability in high- pressure environments. Proficient in bridging the gap between business owners and technology teams, driving sustainable growth and profitability. Seeking to contribute to a forward-thinking organization, transforming challenges into opportunities for excellence. Skills include project management, strategy development, business development, product development, cross- functional team leadership, efficiency optimization, technical expertise, and interpersonal communication. PROFESSIONAL EXPERIENCE

IT Project Manager / Agile Coach BMO Bank Jun 2021 – Current

● Led a team of 10 staff, applying software development life cycle methodologies and agile project management techniques to boost team performance and project outcomes.

● Oversaw communications, provided leadership, and maximized results through effective stakeholder engagement and clear project directives.

● Directed procurement and optimized resources, refining user stories and collaborating with product owners for successful releases and product categorizations.

● Managed $1-3M projects, implementing cost-saving measures that resulted in 15% annual savings.

● Implemented project management software to optimize processes, driving continuous improvement and operational efficiency.

● Designed complex JIRA workflows, including field configurations, screen schemes, and notification schemes, enhancing operational efficiency and task management.

● Prepared detailed Status Reports, presenting key accomplishments, risks/issues, decisions, RAG (Red, Amber, Green) status, and project financials to business and management stakeholders.

● Established a Confluence knowledge base, improving communication for all projects and enhancing information accessibility and project transparency.

● Removed impediments that hindered team capability, leading to project completion ahead of deadlines.

● Directed cross-functional teams to achieve project deliverables, ensuring alignment with strategic objectives and meeting project milestones.

● Conducted regular project reviews and retrospectives, identifying areas for improvement and implementing best practices to enhance future project performance.

● Introduced Change Management to implement a Standard Change Order Template, streamlining the deployment of Azure resources to PROD Azure subscriptions and simplifying the infrastructure deployment process.

● Demonstrated expertise in Cloud assessment, planning, proof of concept, and execution strategy creation. Microsoft SharePoint Upgrade Project: Migrated enterprise SharePoint sites to SharePoint Online and SharePoint 2016, supporting the bank's strategy to enhance cloud investments and minimize on-premises infrastructure costs. Worked with application owners to ensure seamless migrations, enabling a transition to a self-upgrading, evergreen platform. Applied agile methodologies to lead a cross-functional team, ensuring projects were delivered on time and within budget. Developed risk management plans and regularly reported progress to senior management, achieving significant cost savings and improved operational efficiency.

HR & Finance Upgrade Project: Successfully transitioned around 1,200 employees to a new Human Resources Delivery model, overseeing all facets from HR systems to employee experience. This initiative streamlined HR processes and promoted a cooperative strategy between both organizations, ensuring a smooth and effective transformation. The transformation greatly enhanced enterprise efficiency and employee satisfaction, leading to improved organizational performance. IT Project Manager Sunlife Insurance Mar 2020 – Jun 2021

● Led the upgrade of contact centers across Canada, deploying advanced business applications to improve shareholder communication during mergers and acquisitions. This resulted in a 30% increase in operational efficiency and a 25% boost in stakeholder satisfaction.

● Managed and executed over 15 large-scale projects annually, each with budgets exceeding $10 million, consistently meeting 100% of project timelines and objectives.

● Coordinated more than 50 weekly meetings annually, including agenda preparation, minutes distribution, RAID log management, and project presentation updates, achieving a 98% on-time completion rate for project milestones.

● Enhanced the integration process with internal systems for hundreds of contractors during onboarding and offboarding, resulting in a 40% improvement in project delivery times and a 35% reduction in post-project issues.

● Maintained strict control over project documentation, including artifacts, approvals, and third-party contractor correspondence, ensuring adherence to organizational standards.

● Oversaw project finances, ensuring accurate drawdown recording and cost forecasting, with a 95% accuracy rate in budget forecasts and reconciliations.

● Implemented and enforced advanced QA processes within scrum teams, significantly reducing quality assurance bottlenecks and improving overall project efficiency. Project Control Officer Sunlife Insurance Sep 2018 – Feb 2020

● Collaborated with a multidisciplinary team of 15+ professionals to ensure the timely delivery of 12 high-priority M&A projects annually, each with budgets exceeding $2 million, maintaining budget variance within 2%.

● Managed the logistics for the successful deployment of a new proxy voting platform, overseeing 30+ financial institution license processes and resolving 50+ escalations, resulting in a 20% increase in operational efficiency under tight deadlines.

● Acted as the primary liaison across 5 departments, managing 200+ issues, 100+ change requests, and conducting 50+ risk assessments throughout the project lifecycle, achieving a 95% project success rate.

● Supported project managers in defining project parameters, reducing scope creep by 20% and lowering costs by 10% through the development of effective project roadmaps, schedules, and work breakdown structures.

● Chaired 40+ project meetings, prepared detailed minutes and status reports, and maintained RAID logs, enhancing stakeholder communication by 30% and ensuring 100% adherence to project timelines.

● Utilized a strategic project management roadmap to monitor progress and track milestones for multimillion-dollar projects, improving project control and visibility by 25%. Project Coordinator Rogers Mar 2017 – Aug 2018

● Boosted team productivity by facilitating meetings throughout the development life cycle and assisting product management with backlog maintenance.

● Managed inter-team dependencies and coordinated with engineering leadership to meet project reporting requirements.

● Addressed quality assurance bottlenecks within scrum teams by implementing and enforcing advanced QA processes.

● Acted as project secretariat, including agenda preparation and distribution, meeting attendance, and timely, detailed minutes. Also managed action items and maintained project distribution lists.

● Developed and executed risk management plans to effectively identify and mitigate project risks. Sales Specialist Rogers Nov 2016 – Feb 2017

● Developed detailed training materials for Cross Training in Loyalty, focusing on enhancing customer experience.

● Facilitated and supported cross-training sessions at Pickering and partner sites for Rogers Communications.

● Consistently achieved top 10 agent ranking in Care Loyalty based on scorecards.

● Provided targeted coaching to Customer Care Associates to ensure high-quality customer interactions.

● Currently managing a specialized queue for handling loyalty and retention calls.

● Responsible for de-escalating irate customers by effectively communicating the value of Rogers products.

● Created technical workshop materials to boost site productivity.

● Collaborated with the Rogers Concierge team to deliver premium, white-glove customer service experiences.

● Worked with the Credit Operations team to reduce churn and improve customer loyalty. STRENGTHS & SKILLS

Agile & Waterfall Methodologies, Stakeholder Management, Vendor Management, Project Planning, Leadership qualities, Budget Management JIRA, Microsoft Project, Gantt Chart, Data-Driven Decision Making, Business Analysis, Process Management, Scrum Master, Relationship Management, Project Management Framework, Mitigation Strategies, Requirements Gathering, Resource Allocation, Highly Detail-Oriented, Financial Reporting, Implementation Reports, Manage Enterprise, Business Analysis, Research skills, Risk Assessments, Effective Communication, Motivating, Organizational Skills, Leadership Abilities.

Technical Skills – MS Project, Tableau, PowerBI, SQL, JIRA & Confluence, and Advanced Excel EDUCATION

Project Management Professional (PMI) In Progress

Scrum Master Certification Complete

Bachelor of Commerce, University of Ontario Institute of Technology April 2019 Diploma in Accounting, Durham College June 2017

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