Andre Joseph Garland, Sr.
Chicago, IL 60619
***********@*******.***
OBJECTIVE
To obtain a challenging position to utilize my scholastic education and skills obtain through previous work experience. Offering upward mobility and learning experiences. WORK EXPERIENCE
GREAT AMERICAN FINANCE
Collections Representative
02/2019 - 01/2024
Responsible for port folio over 3,000 accounts: keeping accounts and updated delinquent past due balances, explaining contractual issues to customers. Answering customer calls and producing over 200 calls per day. Working from Home for 4 years
VAN RU CREDIT CORPORATION
DEPT OF EDUCATION COLLECTION REP
10/2011 - 06/2018
COLLECTION REPRESENTATIVE ON A GOVERNMENT CONTRACT FOR THE DEPARTMENT OF EDUCATION. ASSISTING BORROWERS WITH DEFAULTED STUDENT LOANS, SETTING UP PAYMENTS, RESEARCH PAYMENTS AND CREDITING TAX OFFSET.
Medical Recovery Specialists
Supervisor
06/2003 - 08/2009
Supervisor, staff of 10 medical billing representatives for early out program for 6 hospitals. Billing hospital accounts for commercial, workers' compensation and third party liability claims. Updating insurance payments, write-offs and applying patient payments on accounts. Advance Financial Services
Patient Financial Analyst
02/2001 - 08/2002
Patient financial analyst at Northwestern Memorial Hospital, operating Ecare system for daily electronic billing of hospital claims. Updated patient's insurance information and documenting medical accounts, determining patient's liability for third party recovery.
Van Ru Credit Corporation
Supervisor
02/1999 - 11/1999
Recovery of bad debt accounts, billing commercial claims, workers' compensation and appealing denied insurance claims. Supervisor staff of 6 recovery reps. Auditing accounts for current balance due, adjustments, and researching payments.
Revenue Production Management
Supervisor
05/1996 - 01/1999
Staff of 6 reimbursement representatives, billing and follow up on commercial, workers' compensation claims. Filing liens on third party liability claims.
EDUCATION
IIT
Internet Technology Management
2010 - 2010
Lincoln College
Asssociates Degree in General Studies
1988 - 1988
Illinois State University
Criminal Justice
1983 - 1986
SKILLS
Microsoft Word, Microsoft Excel, ICD-9 and HCPCS codes, HIPAA laws, FDCPA laws