Customer Service
Resume:
S
Robert
Salinas
robertsalinas***@gmai
l.com
San Antonio, TX 78240
SUMMARY
Seven years of experience in retail operations, sales and service team leadership and Customer Service. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Motivational leader, strategic planner and analytical problem solver.
Possess specialized skills in database management, accurate typing with speed, and data analysis tools. Excel in time management, problem-solving, and adaptability, ensuring seamless operations and quality work output. Committed to maintaining confidentiality and integrity of data handled.
SKILLS
Verbal and Written Communication
Customer Service
Detail-Oriented
Time Management
Software troubleshooting
Deadline-oriented
Data Management
EXPERIENCE
Data Entry Administrator
San Antonio, TX
T-Mobile/ Mar 2021 to Current
Identified discrepancies between source documents and entered data, rectifying issues where necessary.
Researched and updated customer records in database system. Resolved technical problems related to database management systems as needed. Performed periodic audits to ensure accuracy of data entries. Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
Reviewed existing databases to identify areas for improvement or optimization. Entered large volumes of information into spreadsheets quickly and accurately. Inputted data into various software programs accurately and efficiently. Created detailed reports on data entry activities. Maintained log of all transactions for record keeping purposes. Planned and developed data entry documentation and instructions to optimize data delivery.
Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Assisted other team members with complex data entry tasks as needed. Verified accuracy of data by cross-referencing with source documents. Processed incoming requests for data entry services promptly and accurately. Checked completed work for errors or duplicate information before submission. Analyzed effectiveness of data entry equipment to secure data integrity across entire system.
Warehouse Operations Manager
San Antonio, TX
Walmart/ Feb 2019 to Mar 2021
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Consistently met company and department objectives within budget and time constraints.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
EDUCATION AND TRAINING
High School Diploma
Harlandale High School Jun 2019
San Antonio, TX
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