Customer Service Sales Associate
Resume:
Tiffani Cranmer
**************@*****.***
Tucson, AZ 85712
EXPERIENCE
Superior Dispensary, Phoenix, AZ— Sales Associate
February 2024 - June 2024
●Currently working with a previous compliance officer for the state, strictly up to date with Arizona policy, procedures, and operational objectives within the cannabis industry
●Provide excellent customer service to patients and consumers by making product suggestions to best match their cannabis needs
●Worked closely with inventory to keep sales floor stocked level at 99%
●Assisted in training new hires to get staff onboard quickly and efficiently
●Assisted in reception when needed, created and updated patient and customer profiles to keep them up with State standards
●Proficient in Treez POS
Envision Security, Glendale, AZ — Sales Representative
December 2023 - January 2024
●Door to door sales with residential customers and building a customer base
●Running cost benefit analysis and researching the impact of home security system on the client’s insurance premiums
●Marketing equipment and answering any questions customers may
GoPuff + BevMo!, Glendale, AZ — Operations Supervisor
July 2023 - December 2023
●Offers exceptional customer service while educating and instilling product value and promoting the company brand.
●Merchandising and stocking shelves thoroughly throughout the store.
●Receive mobile orders through various platforms and have strict time limits when fulfilling.
●Verified inventory by comparing items to the physical counts, investigated and adjusted any discrepancies and errors
Nature’s Medicines, Glendale, AZ — Shift Supervisor
June 2022 - June 2023
●Opened and closed the dispensary regularly.
●Kept track of inventory and effectively communicated with the inventory team to make sure the sales floor was always at 98%+ stock level.
●Trained new staff on job duties, company policies, and sustainable procedures for rapid onboarding.
●Ensure the safety and satisfaction of all employees and customers.
●Liaised with law enforcement, local and state officials, vendors, and local community.
●Maximized coverage by allocating resources, setting schedules, and delegating assignments.
●Logged nightly sheets to keep track of daily reports.
●Issued a weekly IT checklist to insure all registers, label printers, and receipt printers were working sufficiently.
Arizona Organix, Glendale, AZ —Express Lead
October 2020 - December 2021
●Was successfully transitioned into a management position with 8-10 team members that I oversaw.
●Deposited drops a minimum of $1,500 frequently during shifts.
●Audited registers frequently to establish a system of accountability.
●Proficient with LeafLogix POS and LeafLogix Backend
●Strengthened online ordering process for quicker, more convenient purchasing for patients and customers.
●Provided customers with detailed descriptions of different marijuana strains while following laws and regulations for selling retail cannabis to medical patients and recreational customers.
●Created portfolios for multiple products detailing the usage and effects for certain health needs.
Nino’s Pizzeria and Wings, Glendale, AZ- Waitress
September 2013 - October 2017
●Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
●Prepped ingredients, maintained clean stations.
●Handled to-go orders, made in person or on the phone.
●Consistently complied with quality expectations and standards.
●Properly suggested items to customers to increase restaurant sales.
Dunkin Donuts, Glendale, AZ— Barista
January 2017 - June 2017
●Influenced guests’ pairing decisions based on taste and menu.
●Prepared from memory a wide variety of teas, coffees, and cocoa beverages to complete hundreds of customer orders everyday.
●Sanitized coffee equipment several times during each shift; maintained store cleanliness at all times.
Sally Beauty Supply, Glendale, AZ — Sales Associate
November 2015 - February 2016
●Memorized product description and provided accurate information when asked.
●Built and maintained relationships with customers to maximize repeat business.
●Kept an eye on inventory to restock and clean shelves as needed.
EDUCATION
Ironwood High School
August 2012 - May 2016
●Teacher’s Assistant
●CTE Internship Program
SKILLS
Accurate and Detailed
Multitasking and Prioritization
Organized
Social Perceptiveness
Public Speaking
Patience
Computer Skills
Active Listening
Time Management
Teamwork
Assertive Communication
Supervisor Skills
Scheduling
Regulations Compliance
Numeracy
Register maintenance
Cash handling
Brand Ambassading
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