Customer Service Machine Operator

KW KYESHA WILLIAMS

*********@*****.*** 256-***-**** Anniston, AL 36201

PROFESSIONAL

SUMMARY

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Careful Quality Inspector with extensive knowledge of both computer and automotive part inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in the work environment.

SKILLS Machine Operator

Quality Control

Computer Hardware, (4 years)

Microsoft Word

Fast learner

Problem Solving

Data Entry

Assembly

Customer service

Complaint resolution

Creative problem solving

Recordkeeping strengths

Strategic sales knowledge

Professional telephone

demeanor

WORK HISTORY Quality Inspection and Machine Operator Aerflo - 05/2018 - CURRENT Anniston, Alabama

Building car doors for Nissan.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Manually set up machinery, lathes and grinders.

Set up and operated various machine tools and jigs to produce precision parts.

Kept detailed production records and identified hold-ups. Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances. Sewed various pieces of vinyl, widescreen banners, and sports tarps. Prepped completed products for shipping and receiving departments

Demonstrated sewing abilities in a timely manner, to satisfy customer needs.

Customer Service Lowe's - Anniston, AL 02/2018 - 05/2018 Operated front desk in seasonal department.

Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Answered questions about the locations of products in various departments.

Operated POS system to itemize and complete average of 65 customer purchases.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Industrial Sewing Machine Operator Bridgewater 02/2016 - 04/2018 Interiors - Eastaboga, AL

Sewed seat linings for various car interiors.

Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.

Handled custom adjustments to create pieces meeting unique customer requirements.

Maintained a steady pace to ensure production needs are met Prevented materials waste by completing accurate measurements and precise cuts.

Inspect final products before sending to shipping department Matched up cloth by pattern and die lot to reach quality goals on finished shoes.

Quality Control Inspector, Machine Operator IAC - 05/2015 - 08/2016 International Automotive Components - Anniston, AL Created and deployed best practices to improve efficiency and reduce defects.

Streamlined QA processes by working closely with development teams and staying abreast of changing product demands. Communicated with production team members about quality issues. Evaluated components and final products against quality standards and manufacturing specifications.

Monitored production processes to gain understanding of problematic steps and rectify issues.

Located and investigated production concerns and helped management implement corrective actions.

Coordinated with systems partners to finalize designs and confirm requirements.

Repaired faults, reassembled products and completed additional tests.

EDUCATION Anniston High School, Anniston, AL 05/2018 High School Diploma

Alabama State University, Montgomery, AL

Some College (No Degree): Biology Pre Health

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