Security Guard Customer Service
Resume:
Rockson Owusu
*** ****** *** ***. ** Bronx, NY **451• 929-***-****• ****************@*****.***
Dedicated and vigilant Security Guard with 5 years of experience ensuring the safety and security of premises, personnel, and assets. Adept at surveillance, emergency response, and access control. I am seeking to utilize my skills and experience to contribute to the security operations of Pearl-G Security Services.
Experience
Security Guard
Doyle Security Service-New York, NY
August 2024-Present
Conduct regular security checks, including inspections of security systems and equipment.
Prepare and submit detailed incident reports and daily logs, maintaining clear and accurate records.
Interact with employees and visitors, providing excellent customer service and addressing concerns or inquiries.
Monitor surveillance cameras and respond to suspicious activities and alarms.
Security Guard
Pearl-G Security Services– Takoradi-Ghana
May 2021– June 2024
Conduct regular patrols of the premises to ensure safety and security.
Monitor surveillance cameras and respond to suspicious activities and alarms.
Enforce company policies and procedures to maintain a secure environment.
Write detailed incident reports and maintain accurate daily logs.
Assist in training and orienting new security personnel on protocols and procedures.
Security Guard
FGS Global Services– Takoradi-Ghana
Jan. 2019– April 2021
Conducted entry and exit screenings of employees, visitors, and vehicles.
Managed access control systems and issued visitor passes.
Responded promptly to security breaches, emergencies, and alarms.
Collaborated with law enforcement during investigations and incidents.
Provided excellent customer service while maintaining security standards.
Skills
Surveillance and monitoring
Access control management
Emergency response and crisis management
Incident reporting and documentation
Conflict resolution and de-escalation
Strong observational and analytical skills
Excellent communication and interpersonal skills
Education
06/2024
United Security Training Center-Bronx
05/2006
Toase Secondary School-Ghana
Contact this candidate