Data Entry Customer Service

Julie Benjamin Home Phone: 607-***-****

*** ****** **** ** **** Phone:

Newark Valley, NY 13811

***************@*******.***

Qualifications :

·High School Graduate / Tech Training

·Familiar with Animal Industry Terminology

·Reading, writing and math skills

·Proven Customer Service Skills

·Experience in laboratory setting

·Strong typing & word processing skills

-Ability to simultaneously manage two or more distinct tasks while taking into consideration task complexity, frequent interruptions, deadlines and resources available.

-Experienced working/handling living & deceased animals. Farming experience / 20+ yrs

-Experience working closely with Veterinary Professionals

-EHS-DOT Hazardous Material IATA

Class 9- Dry Ice

-EHS-DOT General Awareness

-EHS-DOT Hazardous Materials IATA

Class 9 Miscellaneous

-EHS Bloodborne Pathogens

-Valid NY State Drivers License

-Shipping & Receiving Skills / 9+ yrs

-Chemical & Hazardous Training

-Accounting Skills & Experience

-Inventory & Maintenance skills

-Dependable, Motivated, Team Player

-Ability to lift 20-50 lbs.

-Strong communication skills

-Ability to operate standard office equipment with speed, accuracy and understanding.

-Familiar with UPS, Fed Ex,USPS, and select International Freight carrier processes, regulations, and packaging requirements.

-Proven organizational and leadership skills

-Experience handling and processing Diagnostic Specimens

-EHS-DOT Hazardous Materials

IATA Division 6.2 Dangerous Goods

-DOT Hazardous Materials IATA Shipping Class 9

-EHS Formaldehyde Awareness

Animal Health Diagnostic Center 607-***-****

College of Veterinary Medicine

Cornell University

Ithaca, NY 14853

May 2005 - 2017

Jeff Talcott – Korana Stepetic

Overview of Responsibilities:

. Communicate with submitting clients about proper sample submission and information about testing

· Open, sort, identify and process diagnostic specimens

· Communicate and coordinate changes with submitting veterinarians regarding sample submissions

· Accession, split samples and deliver to testing labs

. Process and ship referrals to other labs for testing

. Maintain shipping certificates for DOT and IATA

. Maintain receiving certificates for lab safety/awareness

Job Characteristics, Primary Duties and Responsibilities

Under minimal guidance, receive diagnostic specimens via UPS, Fed Ex, USPS, clinicians, students, interns, and local submitting professionals. Open, sort, identify and label high volumes of diagnostic specimens which may include hazardous materials such as dry ice and formalin. Frequent splitting of samples is required by hand or pipette to meet testing needs and other samples often require spinning down in centrifuge for separation of plasma or serum. Data entry (accessioning) of all submissions is necessary to create a record of owners name, veterinary profile, animal profile (breed, sex, age, species), identification of sample submitted and test requests. After information is recorded electronically, accession number(s) are generated onto labels which will be attached to corresponding paperwork and samples which are then delivered to appropriate testing labs to begin testing process. Working in a fast paced, team oriented setting, the ability to prioritize and record submissions with acute accuracy is essential to meeting courier and lab testing schedule demands. Routinely manage multiple tasks simultaneously with accuracy and frequent interruptions. Frequent communication with doctors, clinicians, students, interns and the general public providing accurate information on sample submission requirements, testing schedules and fees as well as providing general information on testing, referrals and shipping requirements. Maintaining confidentiality of account information is always a requirement. Missing or incomplete information on existing samples submissions involves contacting veterinarians, clinicians or laboratories to clarify or provide information necessary to proceed with testing. Concentration and close attention to details are key characteristics I associate with this position.

Sanmina

Owego NY 13827

1992 - 2004

Team Leader – Auxiliary Shift

Achievements:

•Train the Trainer

•Consensus Decision Making

•How to Build a Board

•Forklift Safety Certification

Responsibilities:

· Maintain effective communication with other team leaders about job priorities and working status

· Ensure that all jobs moved effortlessly through the coating lines, expose room, developer, and ovens

· Make sure that all areas had adequate coverage (staff)

· Routinely run maintenance on coating lines and developer

Nan-D-Boys

Gerald Rosenberger

Family run farm – until 2004

Farmhand

Responsibilities:

Herd comfort and wellness, heavy equipment operator, general laborer and ensuring that daily operations were accomplished.

Completing seasonal priority jobs, equipment maintenance and overall herd health.

Administering medications to livestock ie: treatment of sick animals and yearly inoculations

Education

Newark Valley High School

Newark Valley NY 13811

1989

References

References are available upon request.

Contact this candidate