Customer Service Event Manager

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Peggy Dunn

*********@*********.*** 612-***-****

Education

Creighton University, Omaha NE May 2024

Bachelor of Arts, Healthy Lifestyle Management Major, Health Administration and Policy Minor Experience

Attitude on Food Catering

Event Manager August 2023 – August 2024

• Planned, organized, and executed successful events for upwards of 300 guests

• Directed and led teams of 10-15 servers, ensuring event success

• Executed trainings for servers, enhancing team performance and event readiness

• Provided top tier customer service, ensuring positive guest experiences Creighton University – Department of Residential Life Residential Advisor – McGloin Hall, Heider Hall August 2021 – May 2023

• Fostered the development of strong community relationships among students

• Communicated and collaborated with various offices to coordinate programs

• Created, marketed, and led student-centered programs to encourage development

• Managed budgets and allocated funds for events, ensuring effective use of resources Fusion Medical Staffing – Culture & Talent Development Division Learning and Development Intern May 2022 – December 2022

• Assisted in implementation of learning programs companywide supporting employee engagement and development company wide

• Fostered a welcoming and inclusive orientation experience for new hires

• Completed various administrative and organizational tasks efficiently Creighton University – Student Leadership and Involvement Center Co-Chair – Creighton Dance Marathon January 2021 – January 2022

• Planned, promoted, marketed, facilitated, and oversaw a large-scale campus wide philanthropy event with over 700 total participants

• Spearheaded initiatives to raise funds and awareness for Children’s Hospital implementing peer- to-peer fundraising techniques campus-wide raising over $48,000 in total

• Selected, evaluated, trained, and managed a team of 12 executive members City of Saint Paul - Aquatics

Lead Lifeguard May 2018 - August 2021

• Supervised 20 lifeguards per shift and coordinated schedules for up to 150 guards

• Oversaw day-to-day operations of pool including administrative duties.

• Planned, led, and executed Inservice trainings and internal audits Activities and Service

• Freshman Leadership Program

2019-2020 Member, 2020-2021 Mentor

• Kappa Kappa Gamma – Eta Iota Chapter

2020-2021 Education Chairman, 2021- 2021 Marshal

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