Customer Service Experience

Copilot may make mistakes *

Remote Customer Service Representative Resume

Remote Customer Service Representative Resume

Valissa Hollister

Riverdale, GA • 678-***-**** • ****************@*****.*** Professional Summary

Dedicated and reliable remote customer service professional with 10+ years of experience supporting customers, managing inquiries, and maintaining accurate documentation. Known for strong communication skills, fast learning, and consistent performance in high-volume environments. Skilled in phone support, email communication, ticketing systems, and administrative tasks.

Core Remote Skills

Customer Support - Phone, email & chat

Call Handling - High-volume inbound/outbound

Remote Tools - Microsoft Office, QuickBooks, Kronos

Data Entry - Accurate & fast documentation

Problem Resolution - De-escalation & follow-up

Team Collaboration - Slack, Teams, Zoom

Professional Experience

TJ Maxx - Retail Associate

Dec 2024 - Mar 2026

Delivered customer support and resolved issues with professionalism.

Maintained organized workflows and assisted with inventory accuracy.

Adapted quickly to fast-paced environments and multitasked effectively. AATC - Customer Support / Office Assistant

Nov 2022 - Jun 2024

Answered high-volume calls and assisted customers with inquiries.

Provided administrative support including scheduling, documentation, and data entry. Copilot may make mistakes 2

Ensured smooth office operations and consistent customer satisfaction. HSS Inc - Security Professional

Nov 2021 - Sep 2022

Monitored activity and documented incidents with detailed reporting.

Communicated clearly with staff and visitors to maintain safety.

Demonstrated strong attention to detail and situational awareness. Allied Universal - Security Professional

Sep 2020 - Nov 2021

Monitored CCTV systems and enforced policies.

Completed accurate logs and reports for daily operations. Family Dollar - Assistant Manager

Jan 2020 - Aug 2020

Managed store operations, inventory, and customer interactions.

Trained staff and ensured compliance with company standards. Robert Half Office Team - Administrative Assistant Mar 2019 - Dec 2019

Provided administrative support, phone handling, and scheduling.

Assisted with documentation, filing, and office coordination. Walmart Fulfillment Center - Trainer / Lead

Sep 2017 - Mar 2019

Trained new hires and improved team productivity.

Oversaw workflow accuracy and safety compliance. New Breed (XPO Logistics) - Data Entry Clerk

Mar 2014 - Mar 2016

Entered and verified data with high accuracy.

Maintained compliance records and documentation. Gate Gourmet - Quality Coordinator Assistant

May 2008 - Mar 2014

Supported quality and safety operations.

Copilot may make mistakes 3

Completed reports and maintained documentation standards.

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