Customer Service Front Desk

Emily Barreto

Berwyn, IL *****

***************@******.***

+1-773-***-****

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible Authorized to work in the US for any employer

Work Experience

Front Desk Medical Receptionist

Mark Sokolowski MD

June 2022 to Present

– Physical Therapy

· Answers incoming calls

· Communicates with providers, medical assistants and other employees using a team-based approach to coordinate patient care.

· Obtains appropriate signatures on forms/consents. Enters/updates relevant patient information into Athena including scanning documents.

· Determines patient payment source and/or type and adheres to defined collection policies and procedures. Explains financial requirements to the patients/families/responsible parties and collects co- pays as required.

· Ensures all patient concerns have been met prior to exit. Receptionist/Office Manager

Amita Health

January 2021 to May 2022

· Answer all incoming phone calls, and schedule or reschedule appointments.

· Greet patients and maintain patient charting, checking patients in and out.

· Clerical duties, scanning/faxing/copying/mailing

· Add or remove insurance, as well as collect co payments Receptionist/Office Assistant

Northshore Optical

July 2015 to December 2020

· Assist with incoming phone calls, and schedule or reschedule appointments

· Greet patients and maintain patient charting

· Maintain supply inventory, and complete light cleaning duties

· Authorize insurance and assist with billing

Education

Morton West High School - Berwyn, IL

Skills

• Bilingual

• Computer skills

• Problem Solving

• Fast Learner

• Customer service

• Typing

• Medical terminology

• Windows

• Sales

• Technical support

• Epic

• Front desk

• HIPAA

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