Customer Service
Resume:
Teresa Felczak
Ogden, UT *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Analyst
Hill Airforce Base - Layton, UT
February 2003 to April 2015
Data research.
Spreadsheets, PowerPoint, Microsoft word, Excell.
On the committee for employee morale.
Scheduled meetings with other civilians at other bases. Employees schedules.
Front End Manager
Acres Market/Lee's Market - North Ogden, UT
March 1999 to February 2003
Customer service, cash handling, employee schedules, opening and closing of the store. Manager
SIZZLERS RESTAURANT - Ogden, UT
July 1986 to March 1999
Customer service, cash handling, Drop off deposits, Inventory, employees schedules, open and closing the restaurant. And other duties as assigned.
Education
High school diploma
Ogden High School - Ogden, UT
August 1982 to May 1985
Skills
• Restaurant Management (10+ years)
• Profit & Loss (10+ years)
• Inventory Control (10+ years)
• Restaurant Experience (10+ years)
• POS (10+ years)
• Forecasting (10+ years)
• Management (10+ years)
• Cash handling (10+ years)
• Leadership (10+ years)
• Communication skills (10+ years)
• Cash register (10+ years)
• Windows (10+ years)
• Front desk (10+ years)
• Hospitality (10+ years)
• Shift management (10+ years)
• Supervising experience (10+ years)
• Food safety (10+ years)
• Organizational skills (10+ years)
• Social media marketing (5 years)
• Food service (10+ years)
• Team management (10+ years)
• Customer service (10+ years)
• Budgeting (10+ years)
• Phone etiquette (10+ years)
• Office management (10+ years)
• Data entry (10+ years)
• Process Improvement (10+ years)
• Pricing (3 years)
Awards
Spirit award
April 2010
Helping with ideas for employees morale.
Civilian of the quarter
March 2009
My Section Chief put me in for it. Getting my job done in timely matter. Time off awards
May 2011
Doing inventory.
Working the Air show.
Certifications and Licenses
Driver's License, Serve safe.
Present
Bartender License
Food Handler Certification
Assessments
Data entry: Attention to detail — Completed
March 2024
Maintaining data integrity by detecting errors
Full results: Completed
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
March 2024
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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