Technical Support Wordpress Developer
Resume:
LIVINGSTON, TX *****
******@***************.***
TREVOR HOLEWINSKI
SUMMARY
Seasoned WordPress Developer with 18 years of experience in web development, advanced technical support, and providing exceptional 24/7 tech support. Known for a customer-oriented approach, my expertise lies in delivering high-quality results, resolving technical issues promptly, and improving customer satisfaction. Proven track record of developing and maintaining websites, designing database-driven web applications, and working collaboratively with cross-functional teams.
EXPERIENCE
Freelance / Self-Employed, Remote — Senior WordPress Developer MAY 2007 - PRESENT
● Provide technical support to customers in a fast-paced environment and resolve technical issues on time with a high satisfaction rate.
● Monitor and resolve technical issues in a timely manner to minimize downtime and improve customer satisfaction.
● Implement and maintain processes to improve the efficiency and quality of support services.
● Develop and maintain websites using WordPress, HTML, CSS, and JavaScript.
● Design and implement database-driven web applications using PHP and MySQL.
● Work with cross-functional teams to create and launch new web projects, resulting in increased traffic and improved user experience. IGV LIMITED, New York, NY — Director, Software Development & Technology
MAY 2007 - APRIL 2008
● Supported a $25M a year marketing, technology, and customer support budget for a global e-commerce company.
● Managed project timelines, mass marketing campaigns, search engine optimization processes, and pay-per-click campaigns to increase traffic and customer retention on various websites.
● Developed dynamic reports for executive staff identifying profit margins and traffic statistics.
Holt, Rinehart & Winston, Austin, TX — Application Developer APRIL 2000 - MAY 2007
● Supported a sales force of 100 Sales Representatives, 40 Sales Consultants, and 3 Regional Offices for a $300M textbook company.
● Experienced in the full-cycle development of relational database applications: analysis, table and user interface design, coding, testing, documentation, and user training.
● Administered SFA system iterations through application testing, quality assurance assistance, training, and documentation.
● Converted Sales Force automated document distribution system to handle more requests; up to 500 reports weekly and 100 reports monthly. EDUCATION
Texas State University, San Marcos, TX — Masters, Applied Geography
SEPTEMBER 2000 - SEPTEMBER 2002
University of New Mexico, Albuquerque, NM — Bachelors of Science, Anthropology/Geography
AUGUST 1993 - AUGUST 1997
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