Customer Service Relations

KARLA AGRAZ

************@*****.*** 669-***-**** Santa Clara, CA 95050

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly, Strong work ethic and effective

communication skills. Eager to contribute to a dynamic team and support organizational goals

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersona

skills, Adept at working effectively unsupervised and quickly mastering new skills,

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer

positive and memorable experience.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software

and applications, abitity to handle challenging work, and excellent time management skills

Skills

+ Confict Resolution + Writen Communication

+ Customer Relations + Team Management

+ Public Speaking + Social Pereeptiveness

+ Problem-Solving * Project Planning

+ Decision-Making

Experience

Auntie Annes Crew - Santa Clara, CA 12/2023 - 09/2024

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

* Understood and followed oral and written directions.

© Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our produets and

* Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facin

workflow tools.

+ Achieved cost-savings by developing functional so

* Delivered produets to customer locations on time.

jons to problems

* Recognized by management for providing exceptional customer service.

‘+ Motivated and encouraged team members to communicate more openly and constructively with each other

‘MeDonald’s Cashiers - Santa Clara, CA 09/2021 - 09/2022

* Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

* Understood and followed oral and written directions.

* Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and

Identified needs of custom

promptly and efficiently

Assisted with customer requests and answered questions to improve satisfaction.

* Motivated and encouraged team members to communicate more openly and constructively with each other

Subway Prepared For Success - San Jose, CA 01/2020 - 08/2021

* Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

* Understood and followed oral and written directions.

+ Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and

© Approached customers and engaged in conversation through use of effective interpersonal and people skill.

‘Assisted with customer requests and answered questions to improve satisfaction,

* Prioritized and onganized tasks to efficiently accomplish service goals,

* Demonstrated leadership by making improvements to work processes and helping to train others.

* Maintained schedule of class assignments to meet deadlines.

Education and Training

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