Customer Service, Sales

Samaria Bass

Baltimore, MD *****

**********@*****.***

+1-443-***-****

Dedicated to identifying and implementing effective solutions that enhance customer relationships. Willing to relocate to: Remote

Work Experience

Fulfillment Expert

Target-Pikesville, MD

August 2021 to November 2023

• Internal committees received my advice and frontline expertise in order to improve team, service, and procedural standards.

• Assessed customer needs and uphold products and services to increase sales.

• Informed supervisors about customer/guest concerns, store issues or inventory requirements. Retail Flooring specialist

The Home Depot-Randallstown, MD

June 2021 to March 2022

• assist customers with product selection, answer questions, and demonstrate available products.

• assist customers with product selection, answer questions, and demonstrate available products.

• Assist customers in product selection, application, and installation of flooring and window treatments.

• Make leads, Measurements, and installations for flooring & decor. Education

High school diploma

Milford Mill Academy - Windsor Mill, MD

August 2017 to May 2021

Skills

• E-Commerce

• Insurance Sales

• Google Analytics

• Marketing

• Digital Marketing

• Writing skills

• Microsoft Word

• Microsoft Office

• Microsoft Powerpoint

• Proofreading

• Editing

• Transcription

• Customer Relationship Management

• English

• Customer service

• Sanitation

• Janitorial experience

• Communication skills

• Phone etiquette

Certifications and Licenses

Microsoft Office Specialist

OSHA 10

certified professional retail sales associate

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