Scrum Master System Analyst

PARUL GUPTA SACHDEVA

SUMMARY:

Experience consultant with 10+ years of experience as Business System Analyst

Certified Professional Scrum Master I (PSM I), gained extensive work experience in Agile and Waterfall based project frameworks.

Domain experience includes Healthcare, Telecom, Financial Services, IT services and CRM.

Project assistance to Project Managers in various phases of projects.

Collaborated with project stakeholders, SMEs, management to understand the requirements and specifications for new applications along with enhancements to the existing applications.

Designed wireframes and mockups to communicate business and functional requirements to clients and developers.

Experience in maintaining version control, tracking changes in Requirements and Change Requests.

Experience in reviewing Functional / System Specifications / Jira stories and maintaining traceability matrix against Business Requirements Specifications.

Experience in conducting and coordinating User Acceptance Testing with End users and Business Users, triaging issues, creating bug or Change Request and setting priorities for each of those.

Experience working with State Client.

Experience in Siebel Environment As system analyst and worked on data conversion customer datasets from designing, testing, and deploying the code in Production.

Managed CRM Siebel application releases – gathering/eliciting requirements, release scope planning, maintaining release deliverables, and requirements management throughout analysis-design-development-test-deploy phases

Experience in Data analysis and design within Siebel CRM and integrations

Conduct peer review for task accomplished by other team members and guide with best practices

Experienced to apply various tools to capture, link, trace, test plan, test script and make sure the developed software meets the agreed scope of business requirements.

Experienced in translating business requirements into functional requirements using Unified Modeling Language (Use Cases and Activity Diagrams) and building business process flow charts using MS Visio to communicate the business requirements to the development team.

Tested GE products for Italy, France, Germany and UK

Experience in Defect tracking using Jira, Version1 and HP ALM.

Experienced with unit, regression, and integration testing.

Very good knowledge and experience in SQL for querying SQL Server databases.

Experience in Troubleshooting issues and Test data preparation, Data Validation and Backend testing of databases to check the integrity of data by using ad-hoc SQL queries.

Responsible team member to possess excellent written and verbal communication skills.

Experience in testing software for 508, HIPAA compliance.

Experienced in working closely with Business, Dev team, QA team on daily/weekly basis to remove bottlenecks and keep sprint on track for quality deliverable.

Support Dev team, Product owner and other teams in the organization in understanding the scrum theory, practices, rules and values.

Proficient in developing business processes, system solutions, requirement gathering and requirement

Experienced in prioritizing user stories & requirements, acceptance criteria and work closely with product owner.

Experienced to perform requirements gathering activities along with other Business Analyst and arrange weekly client status meeting to keep everyone in sync and reporting and sharing.

Facilitating the change management in the team by incorporating the changes in the product backlog with the Product owner. Also ensure the documents are updated and configuration management is done effectively.

Experienced in using different tools for testing like Quality Center, Lotus Notes, Siebel CRM, Siebel Marketing and Global Partner Portal.

EDUCATION:

MCA, Computer Applications, Banasthali Vidyapith, Banasthali, Rajasthan India, 2007

BCA in Computer Applications from C. Charan Singh University, India. 2004

SKILLS:

Testing Tools

Quality Center, Lotus Notes, Postman, TOAD, Dbeaver

Languages

Visual Basic, SQL, C, C++, Shell, ASP/.Net

Databases

MS Access, Oracle 9i, IBM DB2

Test Management

Bugzilla, JIRA, Version one, MS Excel

Operating Systems

Windows, Linux, AIX, Unix

Applications

Siebel Marketing, Siebel CRM, Global Partner Manager, Global Partner Portal

Support and Analysis Tools

MS Excel, Snagit, Visio, Adobe Captivate, AWS Cloud

CERTIFICATIONS & TRAININGS:

Certification in Oracle Introduction to SQL

Certification in Hardware Maintenance from Banasthali Vidyapith

Certified Professional Scrum Master (PSM I)

Certificate of appreciation from Project Manager & U.S. Client for excellent work

Certification training for Basic Spanish language

Training in Agile Methodology

Training Siebel 8.0 Essential

PROFESSIONAL EXPERIENCE:

Recorded Books Media 12/2023- Till Date

Business System Analyst/Product Owner/Scrum Master

RB Media is an audiobook publishing company with sales globally. RPMS is an innovative, cloud-based platform that help users in their day-to-day activities. The process starts right from discovering the books, signing of contracts, creation of assets and finally the assets getting distributed to various retailers. RPMS handles each stage of an audiobook in a detailed manner and provide ease with clarity to the users of application.

Responsibilities.

Participated in the product grooming discussions for new integrations and enhancements to existing integrations.

Project assistance to Project Managers in various phases of projects.

Collaborated with project stakeholders, SMEs, management to understand the requirements and specifications for new applications along with enhancements to the existing applications.

Participated in the Release/Sprint planning, Retros and stand-up calls.

Performing of end-to-end testing based on the requirements.

Working with SQL Workbench and writing SQL Queries as part of testing requirements.

Tests and tracks movement of data from UI to APIs to Database etc.

Created process models, diagrams, and flowcharts (using standard templates provided by the organization) to provide direction to the team.

Conducted peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

Conducted meetings with clients and stakeholders to gather business requirements via questionnaires, use cases, scenarios, and other methods

Translate conceptual business requirements into functional requirements in a manner that is comprehensible to project teams, using process models, diagrams and flowcharts

Worked on creating Figma mocks based on user requirements.

Addressed reporting needs of users by gathering requirements for QuickSight Reports.

Conducted user story refinement sessions with DEV and QA teams

Helped users with the UAT Issues.

Strong knowledge of System Development Life Cycle including analysis, design and review of business and software requirement specifications, development and Testing Methodologies and Techniques.

Using applications like JIRA, Zyphyr(for writing UAT Scripts)

Working in Agile Model (Scrum) in this project.

Perform requirements gathering activities along with other Business Analyst to keep everyone in sync and reporting and sharing.

Work closely with Business, Dev team, QA team on daily/weekly basis to find gaps, remove bottlenecks and keep sprint on track for quality deliverable

Environment: MS Windows, Jira, Lucid, Swagger APIs, Figma, Azure, SQL Workbench and QuickSight.

Protective/Progressive Insurance 06/2022- 11/2023

Business System Analyst

Protective Insurance is an innovative, cloud-based platform that specializes in providing insurance for the transportation industry. They are licensed in all 50 states, the District of Columbia, Puerto Rico and all Canadian provinces to provide comprehensive insurance programs to trucking fleets, motorcoach operations and limousine services. The products are backed by a dedicated Loss Prevention & Safety Services Team, experienced claims management and superior customer service. It covers supporting the Majesco with the whole process right from accepting insureds Information, Issuance of policies, payroll generated for each policy depending on the cycle, handling claims and so on.

Responsibilities.

Participated in the product grooming discussions for new integrations and enhancements to existing integrations.

Project assistance to Project Managers in various phases of projects.

Collaborated with project stakeholders, SMEs, management to understand the requirements and specifications for new applications along with enhancements to the existing applications.

Participated in the Release/Sprint planning and stand-up calls.

Performing of end-to-end testing based on the requirements.

Working with XMLs and SQL Queries as part of testing requirements.

Tests and tracks movement of data from UI to service bus to APIs to Cosmos etc.

Created process models, diagrams, and flowcharts (using standard templates provided by the organization) to provide direction to the team.

Conducted peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

Conducted meetings with clients and stakeholders to gather business requirements via questionnaires, use cases, scenarios, and other methods

Translate conceptual business requirements into functional requirements in a manner that is comprehensible to project teams, using process models, diagrams and flowcharts

Communicated approaches, changes, enhancements, and modifications of business requirements – verbally and through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood well and hence minimize post production queries

Conducted user story grooming sessions with DEV and QA teams

Helped users with the UAT Issues.

Strong knowledge of System Development Life Cycle including analysis, design and review of business and software requirement specifications, development and Testing Methodologies and Techniques.

Using applications like JIRA, Xray(for creating epics, user stories, and defects)

Working in Agile Model (Scrum) in this project.

Perform requirements gathering activities along with other Business Analyst to keep everyone in sync and reporting and sharing.

Work closely with Business, Dev team, QA team on daily/weekly basis to find gaps, remove bottlenecks and keep sprint on track for quality deliverable

Environment: MS Windows, Jira, Confluence, Postman, Snagit, Azure, Profisee and MDM.

MD Think 09/2020- 06/2022

Business Analyst

M Maryland’s Total Human-services Integrated Network (MD THINK) is an innovative, cloud-based platform — allowing multiple State Agencies to share and manage data in one convenient place. The Child support Management system (CSMS) mainly deals with providing the Custodial parent the support he/she needs for the child from the Non-custodial party (NCP). It covers the whole process right from accepting the applications from the Custodial party, locating the NCP, establishing paternity, enforcing the court orders, punishments and so on.

Responsibilities.

Participated in the product grooming discussions for new product development and enhancements to existing products, their feasibility studies and the impact on Siebel as well as other inter connected applications

Participated in the Release/Sprint planning and stand-up calls

Created process models, diagrams, and flowcharts (using standard templates provided by the organization) to provide direction to the team

Conducted peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

Conducted meetings with clients and stakeholders to gather business requirements via questionnaires, use cases, scenarios, and other methods

Translate conceptual business requirements into functional requirements in a manner that is comprehensible to project teams, using process models, diagrams and flowcharts

Communicated approaches, changes, enhancements, and modifications of business requirements – verbally and through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood well and hence minimize post production queries

Conducted user story grooming sessions with DEV and QA teams

Provide onsite support as a Training and Document Specialist for end users during rollout of product at various social service agency locations throughout the State of Mar yland.

Strong knowledge of System Development Life Cycle including analysis, design and review of business and software requirement specifications, development and Testing Methodologies and Techniques.

Proficient in working on applications like JIRA (for creating epics, user stories, and defects)

Experience working in Agile Model (Scrum) as well as Waterfall Model.

Perform requirements gathering activities along with other Business Analyst and arrange weekly client status meeting to keep everyone in sync and reporting and sharing.

Work closely with Business, Dev team, QA team on daily/weekly basis to find gaps, remove bottlenecks and keep sprint on track for quality deliverable

Environment: Siebel, MS Windows, Jira, Version One, Adobe Captivate, Snagit, AWS Cloud and Dbeaver.

Birlasoft India Ltd 01/2011 – 01/2015

Business Analyst

Was responsible for gathering the requirements for business to determine the users of the system and the functionality that should be provided to them.

Experience in Siebel Environment As system analyst and worked on data conversion customer datasets from designing, testing, and deploying the code in Production

Experience in Data analysis and design within Siebel CRM and integrations

Generated and maintained XMLs for data conversion at the BC/BO level in the Siebel environment

Conducted JAD sessions and workshops with various stakeholders- internal and external- to elicit requirements.

Worked closely with UI/UX on design and prototypes and participated in feedback sessions to ensure requirements aligned with design.

Assisted PM to gather business data from various sources to perform ROI analysis to determine the feasibility of the projects and provide support for business decisions

Proactively communicated and collaborated with the internal/external business community and the IT organization to analyze information needs and functional requirements.

Translated requirements to the developers and IT team and guided the team when issues arose related to the business requirements.

Taking Client calls and requirement Gathering.

Preparing daily Reports and sharing it in SharePoint

Preparing and sending signoffs on releases.

Environment: Oracle, SIEBEL, Quality Center, Windows 2000 & XP

IBM 09/2007 – 01/2011

Software Testing Analyst

The IBM Siebel Development Factory is the Development, Testing and Environment Team assembled to support the CRM Siebel project.

Responsibilities:

Involved in SDF TEST Project comprising of all activities related to Siebel Development, Test and Deployment.

IGS US and testing activities in IBM India are managed by an offshore coordinator responsible for task tracking and coordinating with the IGS-US team stationed at Raleigh, US.

Responsible for testing, scenario creation, execution of test cases and defect tracking in support of the tasks assigned by IGS-US.

Various applications and task areas are as followed:

CRM (NA, EMEA & AP Instance)

GPP (Partner Portal and Partner Manager)

FxHub (Federated Hub)

The SDF Test Team is responsible for ensuring the application code is stable, complete and ready for deployment to end users.

Utilized Full SDLC / Product life cycle experience working from the Discovery phase to release.

Led and facilitated requirement gathering sessions on capabilities and cross-functional team working sessions with stakeholders and experts to elicit and clearly define requirements.

Identified gaps in processes, opportunities for improvements in design development, and automation.

Collaborated with the team and end users to prepare and land training/maintenance communications.

Worked with Level Access (Accessibility Vendor) to organize and facilitate ongoing accessibility trainings for onsite and offshore developers and testers working towards making website accessible.

Worked to help support the standardization project.

Set deadlines, assign responsibilities and monitor and summarize progress of project.

Prepared reports for upper management regarding status of project.

Requirement Gathering and Writing Test Cases, Execution of Test Cases, Integration and Regression Testing

Siebel based manual Testing

Environment: IBM DB2, SIEBEL, Lotus Notes

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