Customer Service Call Center
Resume:
La ' Shawn Hampton
Rochester, NY *****
************@*****.***
Work Experience
Customer Service Representative (Remote)
Maximus new York State contact center-Rochester, NY October 2023 to March 2024
Renewal of health insurance
Customer Care Supervisor remote
Center of Disease Control-Atlanta, GA
April 2021 to May 2023
assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required
(REMOTE) Customer Service Supervisor/Call Center
Florida State department health-Tallahassee, FL
January 2020 to May 2021
A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their team’s success on an ongoing basis.
(Remote)Community customer support supervisor / contact tracer NEW YORK STATE DEPARTMENT OF HEALTH (Knowledge Builders Staffing)-Rochester, NY April 2018 to May 2021
Oversee a team of
Contact Tracers who will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures. Education
Associates degree in Business Management
Monroe community college - West Henrietta, NY
January 2017 to June 2019
College Degree in Business communication
McCarthy's business institute - Rochester, NY
April 2012 to June 2014
Skills
• Human Resources
• Strategic Planning
• CRM Software
• Process Improvement
• Research
• Customer service
• CRM software
• Typing
• Sales
• Direct sales
• Project management
• Door-to-door
• Communication skills
• Organizational skills
• Inside sales
• Outside sales
• Time management
• Microsoft Word
• Microsoft Outlook
• Litigation
• Property management
• Fair Housing regulations
• LIHTC
• Section 8
• Account Management
• Yardi
• Salesforce
Certifications and Licenses
Driver's License
Certified Employee Benefit Specialist
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