Customer Service Security Guard
Resume:
DONECIA JOHNSON
Hyattsville, MD *****
*********@*****.***
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Work Experience
Assistant Manager
NTB - National Tire & Battery-Greenbelt, MD
December 2023 to Present
Opening and Closing the store. Making sure when we have app they are going in the back to get there car services. Selling tires parts for the car etc
Armed Security Guard
Blueline Security Services-Hyattsville, MD
July 2019 to December 2023
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. Provided friendly and professional assistance to employees, visitors and customers. Monitored building and property entrances and exits to detect intrusions and protect assets. Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Making sure there is nobody smoking in front of the buildings and inside of them. Customer Service Representative Agent
TruGreen Lawn Care-Gaithersburg, MD
February 2020 to July 2022
Providing superior customer support throughout the day by answering incoming calls You’ll use your problem-solving skills to help customers resolve any concerns, questions, or issues they might be experiencing
There is also opportunity to build sales experience by upselling additional services to customers who are looking to continue to beautify their outdoor living space Also assisted in training new hires mission system Also reading reports to check the customer service rep hold time. Store Manager
rainbow shops Lanham-Maryland
July 2015 to December 2020
Opening and closing the store hiring employees
Trained and mentored associates to teach daily tasks and procedures. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Reviewed customer feedback to make operational improvements and promote satisfaction. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Managed inventory tracking and physical inventory counts to minimize loss. Asst Manager
AutoZone Auto Parts Lanham-MD
March 2005 to June 2015
Opening and closing the store making sure the cashier know what to do each shift hiring and doing paper work and scheduled
Installing customers battery headlights etc.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Weldon City High School - Weldon, NC, US
2004
Skills
• Computer Skills: Team Building
Microsoft Word (5 years) Store Management Experience Management experience (16 years) Tire Service
Scheduling Payroll
Sales Microsoft Excel
Retail Management Staff Training
Merchandising
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Computer skills
• Medical office experience
• Microsoft Outlook
• Time management
• Office experience
• Communication skills
• Warehouse management system
• Shipping & receiving
• Computer literacy
• Fair Housing regulations
• Yardi
• OneSite
• Pricing
• Stocking
• Accounting
• Word processing
• Google Suite
• Medicare
• HIPAA
• Marketing
• B2B sales
Certifications and Licenses
Driver's License
Professional In Human Resources
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